How to exchange tickets in Wintix 6 for a donation

(Last updated on: January 16, 2023)

Sometimes a patron won’t be able to use their tickets or season passes and will want the money they have paid to be a donation, instead. Here is how to do that.

  • Go to  Sales | Sales Records | Search by: (you can search by sale number, customer name, etc.).
  • When you find the sale record and open it, go to the Tickets tab and make a note of the price category at which the tickets were originally sold.
  • Click Add or change seats for this sale.

  • Choose Return seats and click OK.

  • Return the seats.

  • The Payment record window will appear.
  • Change the Payment type to Donation (Donation MUST be set up as a payment type in File | Payment types first.

  • Click Add payment record.
  • The Sales record has now returned the original payment and added it as a donation instead.




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