No prices available for this seat on Webtix?

(Last updated on: November 9, 2022)

When someone tries to buy tickets on Webtix, do they get the message “The selected chart was not found” and “No prices available for this seat”?

NOTE: This is applicable to season tickets, as well.

  • Go to Edit a show.
  • Double click the performance.
  • A new window appears. Click Edit chart. 

  • Another window opens.
  • Click Edit chart.

  • When the seating plan opens, click the Data button.
  • The price categories field should have all the price categories available for that performance list.

  • If it does not, go to Tools | Seating plans and open the plan that is attached to the performance.
  • Click on a seat and look in the lower left corner.
  • Copy those price categories and paste into the chartdata for your performance.

  • Your performance will now be on sale online in Webtix.


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