Warning: tickets sold do not equal seats on the chart

(Last Updated On: March 29, 2023)

Have you seen this message in a sales record?

                Warning: tickets sold do not equal seats on the chart

  • Here is an example … In the sales record, on the General information tab, the correct number of seats are displayed in the Remarks Field.
  • However, in the Total tickets area, it displays the incorrect number of tickets.
  • You will see a red box: Warning: tickets sold do not equal seats on the chart.
  • This can happen in situations like an internet interruption during which the seats aren’t properly connected to the tickets.

  • Make a note of the seat numbers and the price categories.
  • Go to the Tickets tab.
  • Click the Add or change seats for this sale button.

  • Click Add or exchange seats.

  • The seating plan appears.
  • Make sure to select the right seats.

  • Go back to the General information tab and you’ll see that the total tickets is now correct.

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