How to use Scantix with a Zebra TC20

(Last Updated On: September 4, 2020)

NOTE: The system administrator needs to give each clerk permissions to scan tickets by going to Tools | Passwords | Edit the list of users | Permissions | check Sales – Scan bar coded tickets and validate. 

Go here to learn the advantages of using Scantix.

Scantix on the Zebra TC 20 makes bar code scanning a snap. For purposes of our tutorial, we will be using the optional pistol grip. If you choose not to use the pistol grip, there is a scan button on the left side of the device.

Before we get into the details of bar code scanning, here is a short video from Zebra showing you how to attach the pistol grip.

  • The home screen of the Zebra looks much like any smart mobile phone.
  • Touch the Scantix icon to open the app.

  • The Center Stage Software screen appears.
  • Next comes the log in screen.
  • Note the version number on the bottom left. Scantix will automatically update your app when there are improvements and changes.

  • Once you’ve logged in, the Today’s Events window appears.

  • Touch the event for the ticket you wish to scan.
  • Notice the options on this screen. You can check guests in or out, or look at the sales record data by touching Ticket Info.

Check someone in:

  • Pull the trigger and hold until the red light has finished scanning the bar code.
    • If you are not using the optional pistol grip, the Scan Button is on the left side of the device.
    • If the bar code is unrecognizable and unable to be scanned, you can use the on-screen keyboard to enter the bar code manually, as long the bar code’s text is displayed on the ticket.
  • Once the bar code has been scanned, you will see a screen similar to the one below.
  • The bar code number is displayed and you are ready to scan more tickets.

  • If the ticket has already been scanned, you will receive an error message: “Ticket has been scanned.”

  • If the ticket has not been scanned, but is for a different performance, you will receive an error message “Ticket is not valid for this performance.”

How to get information about tickets already scanned.

  •  If you need to retrieve information about the customer, purchase date, or seat assignments for a scanned ticket, go to the main scanning screen but this time, touch the Ticket Info button at the bottom of the screen.
  • Rescan the scanned ticket. You will bring up the sales information for that ticket.

How to scan someone out

  • At the main screen, touch Check out in the middle bottom.

  • Here is an example of what the screen looks like once they have been checked out.

 

 

 

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