How to return seats or general admission tickets in Wintix 6

(Last Updated On: November 6, 2019)

Below are instructions on how to 1) return reserved seats; 2) return GA seats.

NOTE: Most organizations have a no refund policy but we’ve also included directions for refunds.

1) Return reserved seats

  • Click the Add or change seats for this sale button.
  • Choose 2. Return seats and click the OK button.

  • The Removing selected seats window appears.
  • As you can see below, control-click and shift click allow you to group select seats to return.
  • Select the seats you want to return and click the Return it button.

  • A warning window appears.
  • Click OK.

  • The seats are now returned.
  • Click the Done button.

  • The Adding a payment window appears.

  • Choose Cancel unless you need to do a refund.
  • If refunding: Input the current payment type and click the Add payment record button.
  • You can also go to the General information tab and see that the tickets have been returned.

2) To return GA (General Admission) seats

    • Click the Tickets tab.
    • The Add or change seats button is grayed out. You must click on the number of seats in the Tix column and MANUALLY change it to 0 (zero) or however many tickets the correct amount will be.

  • Once you click out of the Tickets tab to another tab, the Adding a payment record window will appear.

  • Choose Cancel, unless doing a refund.
  • If refunding: Input the current payment type and click the Add payment record button.
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