How to do a refund and return the seats/tickets after refunding payment

(Last Updated On: October 3, 2019)

NOTE: It is recommended that you return seats or GA tickets FIRST before issuing a refund.

To return seats/tickets and then do a refund, click here.

However, perhaps someone in your organization has returned seats but still needs to issue a refund.

Below, we will show you how to refund cash or a check, and how to refund a credit card.

To refund cash or a check

  • In the Pay type column you will see cash or check.
  • Click the Add payment / Refund cash or check button.

  • The Adding a payment record window will appear.
  • Enter the refund amount as a negative amount and click the Add payment record button.
  • You can make a full or partial refund.

  • In this example, the seats were first so the sale is now out of balance.

  • Complete the refund and click the Add payment record button.

To refund a credit card purchase

  • On the Payment tab, in the Pay type column you will see credit card.
  • Click the Refund a credit card button.

  • Make your refund selection and click OK.

  • A confirmation window will open. Click OK.


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