Not receiving email receipts and PDF tickets?

(Last Updated On: January 20, 2023)

If you are using an email service like Yahoo or Gmail to send receipts through Wintix or Webtix, this could become an issue for you. And it could become an issue with other email providers in the future.

Occasionally, we hear from our clients that box office and online patrons are not receiving the customer receipt and the ticket PDFs attached to the email confirmations.

NOTE: Before you do anything, please check your SPAM folder first to make sure it’s not in there.

Also, your email address may have been mistakenly reported as spam.

Some email servers made changes in their authentication policies that result in bounces for some senders. You will want to set up an alternate email to send your receipts.

  •     These schemes are pretty common when people try to stamp out spam. It is a                   constant battle with the spammers.
  •     If you are not receiving the email receipts, let us know. We can investigate the cause.
  •     We are here to help! Because of the complexities of this issue, you may need our             expert tech support.

When we investigated one instance of this problem, this is what we learned:

Some of the email was getting delivered.

The emails that are rejected are listed as “soft bounces.”

Constant Contact has a short article about bounced emails.

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