Search Results for: version 6

Benefits of Upgrading to Wintix v5

Wintix version 5 Upgrade for Wintix version 3 and 4 Users Wintix version 5 is the first rework of the Wintix/Webtix/Tixsales/Mintix set of programs in seven (7) years. Wintix and Tixsales have been overhauled. Webtix has been re-built from scratch. More importantly, the emphasis has been changed. Up to version 4, our emphasis of the programs was to provide software that would allow theatres to run their operations efficiently and save money…. Continue reading

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How do I know which version of Internet Explorer (IE) I have?

…Open up Internet Explorer Click on Help | About Internet Explorer And there it is!… Continue reading

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Webtix 5 changelog

…mance. Per my experience, MyISAM with few-indexes is actually slightly slower than InnoDB with few-indexes. However, I feel that transaction security is more important than speed. That is why I coded the InnoDB format. August 6, 2008 (Wednesday) It enables diagonal and vertical charts to work correctly with orphan seat detection and best-available seat selection. The “order1″ field on a plan needs to be defined to a unique sequential… Continue reading

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Customer records mistakenly merged?

…licate records can create merged records that don’t belong together. This is because of the way Wintix flags a record as a duplicate: Wintix will look at the zip code, the first letter of the last name, and a condensed version of the address. If all of those match a record, the record will be marked as a duplicate and removed from the file. The sales history from the record that is removed will be merged with the record that is kept. The… Continue reading

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Error message – “You must choose some seats to proceed”

Are any of your Webtix customers getting this message and not able to complete their online purchase? It could be that they are using an older version of Internet Explorer (IE). Add verbiage on your website to say something like “If you’re using an older version of Internet Explorer, you may have difficulty in purchasing tickets. If you’re having difficulty, please upgrade your IE browser or use a different browser like… Continue reading

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Which platforms are your customers using to buy tickets through Webtix?

…dsheet. Then, look for the column Browser. That is the information that Webtix is given. Some samples of what it will look like: Mozilla/5.0 (iPhone; CPU iPhone OS 8_1_2 like Mac OS X) AppleWebKit/600.1.4 (KHTML, like Gecko) Version/8.0 Mobile/12B440 Safari/600.1.4 Mozilla/5.0 (Linux; Android 4.4.2; SAMSUNG-SM-G730A Build/KOT49H) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/41.0.2272.96 Mobile Safari/537.36 Mozilla/5.0 (iPhone; CPU iPhone OS… Continue reading

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What are father/daughter sales?

…en you press shift-F11, you will get the history of that sale. This history is connected using the field MasterRec. If you press F11, you will get the customer’s history. Any master sales are marked with an “@.” The original sale is known as a FATHER sale while the attached payments are called DAUGHTER sales. With Wintix6 and Webtix6 this no longer applies. Version 6 will handle multiple payments as simply part of the original sale. This simpl… Continue reading

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Combine Multiple Box Offices

…to own Webtix? A. Only the venue that will serve as the central box office needs to upgrade to Pro 5 and purchase Webtix (own the full license). Q. If they operate as a consortium, do all the resorts need to have the same version? Pro v5 or v5? A. All the other venues that are not serving as the central box office only need to have Wintix v, not the Pro version. Q. Do they have the option of the Webtix rental with Pro? A. Yes. Q. In a… Continue reading

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IP address for updates.centerstage.com

Issue: Our client who has the latest Wintix version 5 software and locally hosts their data could not download the Wintix version 5 update by clicking on Help | About Wintix | Download an update. We also discovered when trying to add new seating plans, we couldn’t do it. We determined it was a permissions issue, as well as port 3306 was not opened. The IT department of our client emailed that they had opened ports for the updates multiple… Continue reading

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How to apply a promotional code to a specific performance in Wintix for online sales

…you wish this promotion to be in begin and end. (NOTE: The start and end times are specific to the time zone of the venue.) The Multiplier column does not apply to this version of Wintix…it will be used in future versions. The last column is labeled Performance. Enter the Performance ID for the show for which the promo code applies. If you click on the button labeled List of performances at the top of the screen (see screenshot below), you… Continue reading

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