Click here to get the Troubleshooter Tool.
The Microsoft Printer Metadata Troubleshooter Tool is intended to help users and administrators address the known issue as described in Printer names and icons might be changed and HP Smart app automatically installs.
- This tool will review your printer information. It will restore any previously downloaded model information and icons and will remove HP LaserJet M101-M106 model information, icons, and application associations from printers that do not match this name and model.
- This tool will uninstall the HP Smart application if incorrect metadata was found, there are no HP printers or HP printer drivers installed, and the application was installed after November 25, 2023.
- An update was added on January 5, 2024 to address the vulnerabilities mentioned in CVE-2024-21325 | Microsoft Printer Metadata Troubleshooter Tool Remote Code Execution Vulnerability. If you downloaded before January 5, 2024, please delete the previous version. If you have already run any version of this tool, no additional action is needed.