Search Results for: version 6

How to fix a STF that reverted to a default layout

…A Wintix user reported their master ticket setup reverted to some old or default version of their ticket layout that is not correct. Their ticket set up was a Special Ticket Format (STF) so we instructed them to go to: File | Label and receipt setup |Modify any label. Choose another ticket that is formatted the same as their master ticket and save it as lasertix.lbx…. Continue reading

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Printer drivers and set up instructions

…ry good printers until Windows 7. We found the driver for this printer and Version of Windows would print text 1.5″ past the leading edge of the tickets. Datamax 3210 and 3306. Practical Automation Practical Automation is no longer in business but we are researching if there are companies who service these printers for those who have them. Zebra: Zebra 2824 or 2844 Note: these are great printers, however if anything goes wrong with them, Zebra Tec… Continue reading

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Is letting patrons retrieve their information in Webtix with their email secure?

…on. We have been offering this feature since the year 2009 and our clients have yet to report that this kind of criminal activity has ever occurred. So far, in this specific market that we are in usually doesn’t bring on this kind of criminal activity. Currently, our version 5 doesn’t have the ability for someone who has forgotten their password to retrieve it. They would have to call you to have you create a new password to enable them into the d… Continue reading

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Sell pre-assigned season packages in Wintix 6

…s not included. Any seat conflicts are dealt with the same way they are in version 5. This how it looks online in Webtix 6: In the example above, the seats that aren’t available for ALL the performances in the season package being sold are marked with a “#”. Choose the seats and price categories. Wintix then takes you to the Payment tab. Make Payment for a Sale Use the drop down menu under pay type to select which form of payment your customer wil… Continue reading

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Error message – “You must choose some seats to proceed”

…o complete their online purchase? It could be that they are using an older version of Internet Explorer (IE). Add verbiage on your website to say something like “If you’re using an older version of Internet Explorer, you may have difficulty in purchasing tickets. If you’re having difficulty, please upgrade your IE browser or use a different browser like Firefox or Chrome.” Go to Show| Edit a show | Internet options. Click on the Performance tab. E… Continue reading

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Wintix updates 10/26/15 to 1/5/16

…ent output to a spreadsheet with all the fields. This is for Wintix version 6 beta – there are more fields than just the contents of the mainsale. Wintix 6 now not only sends the fields of the mainsale, it also includes all the items and payment types. This makes a much wider file. But it is also much more like Wintix 5 was. 11/23/15 There is now a more complete record of credit card transactions. In the past, the sales record and credit card reco… Continue reading

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Wintix updater in Fundraiser: address change

…ching FundRaiser master record with the address – and here’s (a simplified version of) how it happens: When you change the address in Wintix, a flag is set in Wintix to let the FR-Tix Updater know that there’s a change that needs to be put into FundRaiser. When you run the FR-Tix Updater, it looks at the customer records in Wintix to see if there are any records that have changes that need to be sent to FundRaiser. If so, it copies that customer i… Continue reading

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Webtix6 release 2014.06.11

…s/test_database.php _includes/test_php.php _includes/module_tickets_barcode/debug.php _includes/lib.php _includes/test_version.php… Continue reading

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Webtix5 release 2014.06.10

…le_install/lib_displayMiscSettings.php _includes/barcode/debug.php _includes/admin_testRequirements.php _includes/test_version.php… Continue reading

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Webtix5 release 2014.05.16

…ss_cc_paypal_nossl.php _includes/module_payment/paypal-NVP-API.php _includes/admin_testRequirements.php _includes/test_version.php… Continue reading

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