Category Archives: Webtix5

Webtix5 software information. Sell tickets or register for events online.

Why is my seating chart showing up for one performance and not another?

Posted on December 13, 2012

One of our Webtix users told us that a multi-chart they were using for online sales showed up fine online for one performance but not another. This is what we told them: You need to go to Show | Edit … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix5, Seating Plans & Charts | Tagged | Leave a comment

How to customize the look of your SIM interface in Authorize.net

Posted on December 10, 2012

The SIM interface in Webtix takes a purchaser to a Payment Gateway hosted page to process a credit card. This ensures Webtix adheres to all security protocols without a prohibitively costly certification process that would increase the cost of our … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix5, Credit Card Processing | Tagged | Leave a comment

Webtix5 release 2012.11.30

Posted on November 30, 2012

Code modifications include: 1) Added needed function calls to process_response.php used when matching session is not found. 2) Cleaned up code syntax and removed deprecated function calls. 3) Increased default cache time for better heavy load handling. 4) Updated “barcode” … Continue reading →

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What ports do Wintix and Webtix use?

Posted on November 2, 2012

Wintix uses port 3306 for MySQL. That’s it. If you have a firewall installed (like the Windows firewall), you need to make sure this port is open. If you are going to send email from Wintix, you also need port … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix6, Webtix5, Desktop Software, Wintix5 | Tagged | Leave a comment

You need to add Canadian postal codes, eh?

Posted on November 2, 2012

Canadian postal codes include letters as well as numbers, so you need to set up Wintix to accept them. In Wintix, click on File | Initialization |Options 2 tab. Input ten (10) X’s then click on Save settings. You should … Continue reading →

Posted in Webtix Online Ticketing, Webtix5, Desktop Software, Wintix5, Wintix 6 | Tagged | Leave a comment

Email error message

Posted on November 2, 2012

A Wintix user was getting an error message every time a patron purchased a ticket online. There was an error while attempting do deliver your message with [Subject: “Admin Copy – Purchase Receipt – Emmylou Harris”] to  (her email address). … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix5, Authorize.net | Tagged | Leave a comment

Authorize.net error 14

Posted on October 31, 2012

The following are instructions for what to do if your online Webtix customers try to buy tickets and are given the following message, once they have proceeded to the Authorize.net site for payment: The following errors have occurred. (14) The … Continue reading →

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Good information about House Seats

Posted on October 30, 2012

Whether on the seating plan or seating chart, a character 249, 232, 248, 254 are characters that Wintix and Webtix understand as available seats and patrons can purchase whether in house or online.  Once a particular character is replaced with … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix5, Desktop Software, Seating Plans & Charts, Wintix 6 | Tagged | Leave a comment

How to put promotional seats on sale – before the public gets to them

Posted on October 15, 2012

Used for pre-sales or for members of a fan club who need a reward Enter the show, dates, times, prices. Enter the special prices you want available as promotional codes. You can have as many promotional codes as you want. … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix5, Desktop Software, Wintix5 | Tagged | Leave a comment

Webtix5 release 2012.10.09

Posted on October 9, 2012

Code modifications include: 1) Enhanced Webtix Health Check to assign a default of blank ” for fields of type “char” and “varchar”. 2) Added include to the send_email function for certain admin processes. Files Updated Since Webtix5 release 2012.10.08: _includes/test_database.php … Continue reading →

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