Monthly Archives: December 2014

How to access a list of patrons who click “Include me on your email list” in a Webtix order

Posted on December 5, 2014

Go to Mailing List|Generate a mailing list|Export email The window Exporting email addresses appears Check the box in the upper center of that window labeled Include only records that have opted in Go to the Fields to export tab Choose … Continue reading →

Posted in Desktop Software, Webtix Full License, Webtix Online Ticketing, Webtix Rental, Webtix5, Wintix5 | Tagged | Leave a comment

How to access a list of patrons who click “Include me on your email list” in a Webtix order

Posted on December 4, 2014

Go to Mailing List|Generate a mailing list|Export Email The window Exporting email addresses appears Select the box in the upper center of that window labeled Include only records that have opted in Go to the Fields to export tab Choose … Continue reading →

Posted in Webtix Full License, Webtix Online Ticketing, Webtix Rental, Webtix5 | Tagged | Leave a comment

How to know if someone has made a donation online through Webtix

Posted on December 3, 2014

There are several ways you can get this information. 1. First, if you’re getting a copy of the Webtix receipt for each sale that’s done online, that information is in the emailed receipt.  The screen shot below is an example … Continue reading →

Posted in Desktop Software, Webtix Full License, Webtix Online Ticketing, Webtix Rental, Webtix5, Wintix5 | Tagged | Leave a comment

Add a note to a sales record about comp tickets

Posted on December 3, 2014

Every box office manager has faced a situation where they have given complimentary tickets to someone because of special circumstances. One of our customers had an instance where patrons thought they had completed a purchase online and showed up at … Continue reading →

Posted in Accounting, Desktop Software, Wintix5 | Tagged | Leave a comment

Error: cannot load xfrxlib.fll

Posted on December 2, 2014

This is a Windows problem. It will occur when trying to print tickets, or print receipts or reports to a PDF. This situation is caused by missing dll’s in your Windows installation. There are three of them that might be … Continue reading →

Posted in General Information, Printers/Tickets, Reports, Tickets, Wintix5 | Tagged | Leave a comment

Make the publicity collection mandatory

Posted on December 2, 2014

This is an option you can select when you set up your Webtix subscription.  When your online patrons come to the publicity section, they have the option of completing that section. If you choose to make this mandatory, your online … Continue reading →

Posted in Webtix Full License, Webtix Online Ticketing, Webtix Rental, Webtix5, Webtix6 | Tagged | Leave a comment

Do Webtix patrons need to enter a password to retrieve their information?

Posted on December 2, 2014

No. When you purchase a Webtix subscription, you are asked to fill out a Webtix Rental Agreement. One of the questions we ask is whether or not you want to force a customer to use a password when they look … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix5 | Tagged | Leave a comment