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Recent Posts
Monthly Archives: July 2018
Seats still reserved but the sales record says zero (0) tickets
Correct this issue by doing the following: Find the sales record. On the General tab, click on the Display seat list button. Make sure all seats are listed. If all seats are listed, click OK and go to the Tickets … Continue reading
How to quickly add a new API login for all computers using Wintix
Do you have Wintix installed on more than one computer? If you need to input a new API login for credit card processing, you can make sure it’s on everyone’s computers in a snap! As long as you have the … Continue reading
Email a ticket or receipt from the Wintix 6 sales record after a sale
When Webtix sales are complete, the online patron will see their receipt in their browser, and the receipt will also be automatically emailed. If you make the sale in-house, you can choose to email the tickets when the transaction is … Continue reading
Can you modify a ticket or label if you have an environment variable?
No. When you add an environment variable to a computer, the ONLY thing it does in Wintix is point tickets, labels, receipts, to a particular printer. You CANNOT modify a ticket format, label format, receipt format, that is unique to … Continue reading
How to get a zip code count
Want to see where your patrons are coming from so you can geographically target them for marketing purposes? Go to Reports | Other reports | Zip code count. Here is an example of what you will see in Wintix 5. Wintix … Continue reading
Are you “missing” a customer in Wintix?
Trying to find a customer record in Wintix? You know they should be there but you just can’t find them. IMPORTANT: Wintix will look for an EXACT match between what you have entered originally and what you have entered when … Continue reading
How to get a Sales Items Report – Wintix 6
Go to Report by day| Sales items. Click on the Sales items report button. A window will appear with sales items listed. Double click which item name for which you would like to run a report. The report appears. Click … Continue reading
Are your “Seats remaining” greater than your “Total capacity”?
An odd thing happened to one of our Wintix users. They noticed the show information showed more seats remaining than the total capacity available. Here is the way to fix it: Go to Show | Utilities | Update charts from … Continue reading
How to change your Wintix password
If you are a Wintix user and your administrator wishes you to enter a password to be able to access the program, they will assign you one initially. It’s nice to be able to change your password to one you … Continue reading