How to add a payment to an existing sales record – reserved seats

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Say someone buys another ticket and you need to add money into the existing transaction so it can be in same payment record.

PLEASE NOTE: This is to add a payment for an event with reserved seats. If the event is general admission (GA), please go here.

  • Go to Sales | Sales records and find the record.
  • Go to the Tickets tab and click¬†Add or change seats¬†for this sale.

  • In this case, we will select Add or exchange seats.

  • The seating chart appears.
  • Select your seats.

  • The Adding a payment record window appears.

NOTE: If you click on the Payment type down arrow, you will see all the payment types available. You do not need to choose the payment type used for the original transaction.

  • After you have completed the payment and clicked the Add payment record button, go to the Payments tab and see that the new amount has been added and balances.

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