How to do a partial return for an unpaid reservation, then collect money for the remaining seats

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  • Go to Sale | Sales record and search for the sale for which you’ll be returning seats and collecting money.
  • Click on the Tickets tab and click the Return seats button.

  • Highlight the seat(s) you want to return.
  • Click the Return it button.

  • Highlight the seat(s) you want to return.
  • This is permanent.  This will remove the selected seats.

  • Click OK.
  • Now you have a screen with the remaining seats showing.

  • Click the Done button.
  • In the example we are using, they now only have two tickets reserved instead of three.
  • The customer still owes money for the two tickets.

  • They own an additional $60.00 (for two unpaid tickets).  The window asks: Do you want to add another sale for this transaction?
  • Click NO (you are going to convert the original reservation record to a sale record now).
  • Click on the Payment tab.
  • Click Convert reservation to a sale.
  • Follow the steps you normally take to convert the reservation to a sale.


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