Monthly Archives: June 2015

Problem emailing: “Failure. File not sent.”

Posted on June 30, 2015

A Wintix user was receiving that error message when trying to send email through Wintix. If this happens to you, there could be an issue with server settings on your network. We tested this issue using the same database they … Continue reading →

Posted in Desktop Software, Wintix 6, Wintix5 | Tagged | Leave a comment

Updating where your wheelchair and companion seats are on a seating plan

Posted on June 29, 2015

Occasionally, the location of the wheelchair and companion seats may change in a venue and the seating plan needs to be updated. Sometimes this happens while tickets are being sold for a show that uses this plan, so there are … Continue reading →

Posted in Desktop Software, Seating Plans & Charts, Wintix 6, Wintix5 | Tagged | Leave a comment

Cabaret seating: when to use table numbers but not seat numbers in seating plan

Posted on June 29, 2015

A Wintix user told us: “When we sell tables in our cabaret space, we tell people they will be seated at a certain table, but we DO NOT give them a specific seat.  We are concerned that when we sell … Continue reading →

Posted in Desktop Software, Seating Plans & Charts, Wintix 6, Wintix5 | Tagged | Leave a comment

How to back up Wintix and find your backup

Posted on June 25, 2015

Center Stage Software backs up all our clients’ Wintix data every day, as long as we host your data. Some of our clients need to have a local backup of their database. To run a backup, go to Tools | … Continue reading →

Posted in Desktop Software, Wintix 6 | Tagged | Leave a comment

How many orders were sold for a show or a single performance

Posted on June 23, 2015

A Wintix user needed to know how many orders of tickets (not the total of tickets) were sold because they charge a fee PER ORDER to people who rent their venue. How to get a summary of how many orders … Continue reading →

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Print job not clearing from the printing queue

Posted on June 22, 2015

A Wintix user reported that jobs sent to the printer would not clear in the print queue after printing. They were using a Practical Automation printer. They had two clients, both running Windows 7 Local network with router and a … Continue reading →

Posted in Printers/Tickets, Tickets | Tagged | Leave a comment

What does a sold out performance look like on Webtix?

Posted on June 22, 2015

When you click on the Purchase button for that performance, the next page displays the following message: “Sorry, there are no seats remaining. Please check back soon in case of cancellations.” If you have any open seats, even house seats, … Continue reading →

Posted in Webtix Full License, Webtix Online Ticketing, Webtix Rental, Webtix5, Webtix6 | Tagged | Leave a comment

Is your show on Webtix going off sale too soon?

Posted on June 22, 2015

Please contact Center Stage Software Support: 831-920-1254 or support@centerstage.com. It’s possible there might be a small error on line 28 of ./_custom/_includes/config.php where the time zone was listed. For example, it could be entered as: $cstage[‘defaultWebtixTimeZone’] = “US/Pacific “; It … Continue reading →

Posted in Webtix Full License, Webtix Online Ticketing, Webtix Rental, Webtix5, Webtix6 | Tagged | Leave a comment

Installing MySQL

Posted on June 17, 2015

Note: The intended audience for this post is technicians. Installing and maintaining a database server is not for the faint of heart. Tuning the database server to get it up to speed is something of a black art. The first … Continue reading →

Posted in Desktop Software, General Information, Wintix5 | Tagged | Leave a comment

How to set up a payment gateway in Wintix

Posted on June 17, 2015

Center Stage Software has developed a credit card payment gateway interface for Authorize.net. To set up Authorize.net in Wintix, you need to have an API login ID and transaction key, plus the https:// link. This information gets entered in the … Continue reading →

Posted in Credit Card Processing, Desktop Software, Webtix Online Ticketing, Wintix5 | Tagged | Leave a comment