What to do if you get “Email address is required” while entering credit card in Wintix

(Last updated on: September 11, 2015)

If you are using Wintix as a virtual terminal to process credit cards in-house and get the message Email address is required when you enter a credit card, you must change a setting in Authorize.net and Wintix. Here is how to do that:

  • Log into your Authorize.net admin interface. Click on Account | Settings |Email receipts.
  • Uncheck the boxes: Email transaction receipt to customer (if email address is provided) and Email customer for each successfully authorized ARB transaction.

auth.net email receipts

Next, in Wintix:

  • Go to File | Initialization | Mailing list and make sure Force entry of an email address is unchecked.

force entry of email

That’s it!

This entry was posted in Credit Card Processing, Desktop Software, Wintix5 and tagged . Bookmark the permalink.

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