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Recent Posts
Monthly Archives: September 2012
How to modify, brand, customize your Webtix page
The standard Webtix page is handsome enough as it is, but many of our customers want their Webtix page to be modified so it matches the look, feel and branding of their websites. This is done by your web master … Continue reading
Authorize.net error 87
If you are selling tickets online with Webtix, make sure your merchant services provider sets you up with an e-commerce account. Case in point, one of our Webtix full license customers changed providers and wasn’t set up with an e-commerce … Continue reading
Can you add a hyperlink to an email receipt?
Yes, you can add a link to your receipt, even though it is a PDF. It depends on the PDF reader that the patron who receives the email is using whether the link is ‘clickable.’ The pdf file should recognize … Continue reading
Posted in Desktop Software, Webtix Full License, Webtix Online Ticketing, Webtix Rental, Webtix5, Wintix5
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How to change the date or time of a performance
These instructions are for when you need to change a date or dates of performances for which tickets have already been sold. This happens either when a mistake was made in inputting a show, but most likely, this needs to … Continue reading
Are your confirmation emails being blocked?
A customer wrote to us about confirmation emails being blocked: In addition to addressing individual rejections I also subscribe to services such as emailreg.org which authenticates and verifies email senders and provides whitelists for email servers and ISPs. However, one … Continue reading
Posted in Webtix Full License, Webtix Online Ticketing, Webtix Rental
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What’s the “House Manager Alert”?
Maybe you have VIPs coming to a performance. Maybe you need to know when someone with a disability is coming so you can provide assistance. There are many reasons you might want to have a “heads up’ that someone important … Continue reading
Phone numbers not displaying correctly in Wintix
A customer reported that in the customer contact list, phone numbers were only showing up as two characters then dropping down to the next line and still allowing only two characters………etc. What happened was someone had gone into File | … Continue reading
Can you run a report to see how many seats were sold with promo codes you used?
Currently, there isn’t a report designed that will pull the promotional code field into it. However, you can get a .dbf file or a spreadsheet file showing promotional codes that were used for online purchases. In Wintix, go to: Mailing … Continue reading
Posted in Desktop Software, Reports, Webtix Full License, Webtix Online Ticketing, Webtix Rental, Webtix5, Wintix5
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Credit card processing in Wintix explained
There is lots to know, so here are some helpful links: What you need to know about credit card processing interfaces in Wintix How to set up a payment gateway in Wintix How to obtain an Authorize.net Login and Transaction … Continue reading
How to print a ticket with rules or other information with a regular ticket
Say you are printing tickets but want to print a special ticket with each order so patrons can have a copy of your sales, exchange or other rules. Or maybe you want to give them a coupon for their next … Continue reading