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Recent Posts
Monthly Archives: October 2011
Show has both reserved and general admission seating
If you have a show that has both reserved and general admission seatings, you can handle this a couple of different ways. 1. Attach a seating plan that shows ALL seats Remove row and seat numbers from the GA seats. … Continue reading
Exchanges for season tickets subscriptions
If you’re having to do many exchanges, the easiest and fastest way is to just cancel the entire season ticket sale and the single transactions that follow the season ticket. Run a customer history report using the account number and … Continue reading
Rollover subscription seats to a new season
Automatic renewal can be done only if you are using a “Fixed season” package. Automatic renewal can be done by clicking on Tools | RollOver. What it does is take one category from a show and put it in another … Continue reading
Show disappears from Webtix site
If your shows disappear from your Webtix page go to Show | Edit a show | Edit date. Check your Off sale date.
Posted in Webtix Full License, Webtix Online Ticketing, Webtix Rental, Webtix5
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Webtix6 release 2011.10.11
Code modifications include: 1) Enhanced event sorting. 2) Enhanced administrator menu options. 3) Enhanced administrator report selection process. 4) Enhanced administrator sales interface regarding “Other Options” tab, promoter paid info, cancelling the sale, and sale-history display. Files Updated Since Webtix6 … Continue reading
Record in use or record locked
When doing sales in house, you may get a “record in use” message. Here are possible scenarios and fixes: If you are using more than one computer on the network and someone else is in the sale, they are going … Continue reading
Preview customer receipt in Webtix 6
To find out what the receipt looks like, try a test sale using our Webtix 6 test site. When you complete the test sale, you will receive a receipt via email. Let us know if you need to make any … Continue reading
Posted in Desktop Software, Tickets, Webtix Online Ticketing, Webtix6, Wintix5
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Back up your Wintix data every day!
As someone famous once said, “One day your computer will not work. period.” While we hope that never happens to you, the way to best protect yourself is to back up your data every day. Period. To do a backup, … Continue reading
Posted in Accounting, Desktop Software, General Information, Wintix5
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Credit card error – Authorize.net
If you are trying to process a credit card, have an Authorize.net account and you see an error message in Wintix, that error message is coming directly from Authorize.net. For example, you may see the following message: The following errors … Continue reading
How to apply a promotional code to a specific performance in Wintix for online sales
NOTE: After showing you how to apply a promo code to one performance, there are instructions on how to apply the promo code to more than one performance of a show. In Wintix, Go to Show | Edit a Show … Continue reading
Posted in Accounting, Desktop Software, Webtix Full License, Webtix Online Ticketing, Webtix Rental, Webtix5, Wintix5
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