- Go to Sales | Sales Records | Search by: (you can search by sale number, customer name, etc.).
- We will discuss how to exchange seats in the same performance and how to exchange seats to a different performance.
- PLEASE NOTE: These instructions are also for exchanging general admission or GA tickets for reserved seat tickets.
How to exchange seats in the same performance
- When you find the sale record and open it, go to the Tickets tab and make a note of the price category the tickets were originally sold.
- Click on Add or exchange seats.
- The seating chart will appear.
- The first seat for this sale will be highlighted so you can easily find it.
- On the seating plan, right click on the seats (right click far left seat and right click far right seat to group select) that are currently attached to this sale.
- A window appears titled Price Detail …, listing all prices and a Return the seats option. (Note: the selected seats on the plan are now asterisks.)
- Select Return the seats and click the Reserve button.
- On the seating plan, click on the seats that you want to exchange and enter the same price category they were purchased at originally.
- If the seat has been upgraded and the patron owes you more money, click here.
- Make sure you’ve chosen the correct number of seats and then click OK.
- You’re done!
Exchanging seats to a different performance
- When you find the sale record and open it, go to the Tickets tab and make note of the price category at which the tickets were originally sold. (There is a screen shot at the beginning of the post that illustrates this.) You will need to enter the same price category in the step below.
- Now click on the Other information tab.
- Click on Change performance.
- A window titled Select the new performance will appear.
- Select the new performance and click the Select button.
- Pick your seats from the seating plan that appears.
- The sales record now reflects the old and new tickets.
