How to exchange seats in Wintix 5

(Last Updated On: May 8, 2020)
  • Go to   Sales | Sales Records | Search by: (you can search by sale number, customer name, etc.).
  • We will discuss how to exchange seats in the same performance and how to exchange seats to a different performance.
  • PLEASE NOTE: These instructions are also for exchanging general admission or GA tickets for reserved seat tickets.

How to exchange seats in the same performance

  • When you find the sale record and open it, go to the Tickets tab and make a note of the price category the tickets were originally sold.

  • Click on Add or exchange seats.
  • The seating chart will appear.
  • The first seat for this sale will be highlighted so you can easily find it.

  • On the seating plan, right click on the seats (right click far left seat and right click far right seat to group select) that are currently attached to this sale.
  • A window appears titled  Price Detail …, listing all prices and a Return the seats option. (Note: the selected seats on the plan are now asterisks.)

Exchanging seats to a different performance

  • When you find the sale record and open it, go to the Tickets tab and make note of the price category at which the tickets were originally sold.  (There is a screen shot at the beginning of the post that illustrates this.) You will need to enter the same price category in the step below.
  • Now click on the Other information tab.

  • Click on Change performance.
  • A window titled Select the new performance will appear.

  • Select the new performance and click the Select button.
  • Pick your seats from the seating plan that appears.

  • The sales record now reflects the old and new tickets.

This entry was posted in Desktop Software, Tickets, Wintix5 and tagged . Bookmark the permalink.

Leave a Reply