Is the security code (CAPTCHA) not appearing correctly on your check out page?

(Last updated on: March 17, 2014)

There is an option in the settings that requires customers to fill in a CAPTCHA or Security Code – your patrons must type in the code to prove they are humans and not ‘bots’.

Here’s how to check that setting:

  • Log into using your login and password.
  • On the home page of, click on “Settings.”


  • Under Transaction Format Settings, click on “Payment Form.”

payment form

  • Click on “Form Fields.”

form fields

  • Check the box under the heading “Security code.”

security code



If the image still doesn’t appear, contact about.  By the time your patrons are on that page, that is an page, not a Webtix page.


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