Monthly Archives: May 2011

Seating plan has dots where there should be aisles

Posted on May 18, 2011

Very rarely, a seating plan may have dots where there should be aisles (see screen shot below). To fix this: Go to Tools | Seating Plans | <select the plan this chart used> | Update all charts that use this … Continue reading →

Posted in Desktop Software, Seating Plans & Charts, Wintix5 | Tagged | Leave a comment

Credit card refunds if you are using a virtual terminal

Posted on May 18, 2011

If you are using a virtual terminal, such as Authorize.net for online sales and want to refund a credit card purchase, here is how to process that refund. You do the refund within Wintix, itself. Wintix connects with Authorize.net so … Continue reading →

Posted in Accounting, Credit Card Processing, Desktop Software, Webtix Full License, Webtix Online Ticketing, Webtix Rental, Webtix5, Wintix5 | Tagged | Leave a comment

How to add a service charge only for online purchases

Posted on May 18, 2011

Click on File | Payment type. Make sure you have a payment type labeled Internet credit card. To apply a per order or per ticket or percentage service charge, click on the appropriate column and add the desired amount (see … Continue reading →

Posted in Accounting, Credit Card Processing, Desktop Software, Webtix Full License, Webtix Online Ticketing, Webtix Rental, Webtix5, Wintix5 | Tagged | Leave a comment

Can tickets that print to the thermal printer have a different layout than the ones you email?

Posted on May 16, 2011

What you want is the tickets to be printed in a different format. You can do that. However it will not switch automatically. The easiest way to do this is to define thermal tickets as the default ticket. Then, define … Continue reading →

Posted in Desktop Software, Printers/Tickets, Tickets, Wintix5 | Tagged | Leave a comment

Webtix5 release 2011.05.13

Posted on May 13, 2011

Feature Enhancement: 1) Enhanced Webtix5?s Health Check program so that it lists: when new updates are available, more helpful information for the administrator, and preparation warnings regarding the January 1, 2012 PCI changes. Bug Fix: 1) Fixed a bug affecting … Continue reading →

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How to modify generic pay types in the What shows were sold report

Posted on May 6, 2011

The standard report has generic pay types (ie. pay type 1, 2, etc.) but you can modify them and create a custom report with specific pay types. Go to Reports | by Day | What shows were sold. Choose Custom … Continue reading →

Posted in Accounting, Desktop Software, Reports, Wintix5 | Tagged | Leave a comment