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Recent Posts
Search Results for: email
How do I search a customer by their email address?
…Click on Mailing list. Click on Customer lookup. The Searching the customer table window appears. Start typing in an email address. The field will start to autofill. You can continue to type or choose the correct email address if it appears. Click Search by email. The Customer information window appears. And now you have found your customer. … Continue reading
How to set up a special email to go out for a specific event
…of our customers emailed us: It would be great if you could set a specific email to go with different events. For example, we have an event coming up that is a one day, general admission that doesn’t work the same as our normal everyday season. We still want to email tickets but it’s a hassle to have to change the text for sending those tickets, and then change it back for our normal everyday events. It’s actually quite easy to do. Here’s how: You… Continue reading
Export email addresses for Webtix online sales using Mailing List
Go to Mailing list | Generate a mailing list | Export email. Uncheck Include only records that have opted in. Click on the Fields to export tab. Output file type = spreadsheet. In the right column of that screen, scroll down to the Mainsale.pay_type field and check the box beside it. Click on the Edit the query tab. Click Export list. That will give you a list of all sales and pay types in a spreadsheet. Sort the spreadsheet by the Pay_Type colum… Continue reading
Having trouble emailing tickets or receipts from Wintix? We have a solution: Gmail
…e. There are a few ways to get to the email screen, but here is one that your may follow: Go to Sales | Sales records | Go to the last sale. On the General information tab, click the “Print a receipt” button. Select the “to Email” radio button. If you want to attach tickets as well, check the “Email tix with receipt” box. Click on the “Print the receipt” button. The email window will open. Enter the information highlighted in yellow below. … Continue reading
Posted in Desktop Software, Webtix Full License, Webtix Online Ticketing, Webtix Rental, Webtix5, Wintix5
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How to access a list of patrons who click “Include me on your email list” in a Webtix order
…Go to Mailing List|Generate a mailing list|Export Email The window Exporting email addresses appears Select the box in the upper center of that window labeled Include only records that have opted in Go to the Fields to export tab Choose the fields/columns you want on your spreadsheet report Click on Edit the query tab Export list… Continue reading
Posted in Webtix Full License, Webtix Online Ticketing, Webtix Rental, Webtix5
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How to access a list of patrons who click “Include me on your email list” in a Webtix order
…Go to Mailing List|Generate a mailing list|Export email The window Exporting email addresses appears Check the box in the upper center of that window labeled Include only records that have opted in Go to the Fields to export tab Choose the fields/columns you want on your spreadsheet report Click on Edit the query tab Click the Export list button… Continue reading
Posted in Desktop Software, Webtix Full License, Webtix Online Ticketing, Webtix Rental, Webtix5, Wintix5
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How to create an email list of all patrons that attended a certain show
Go to Mailing list | Generate a mailing list | Export email. The Exporting email addresses window will open. Click on the Select by show or performance tab. There are three output file types you can choose from: DBF, spreadsheet and text file. Also there are two check boxes: Skip records… and Include only records… Once you have chosen the appropriate query, click on the Export list button. Here’s another way to create a report listing those patro… Continue reading
Make your email receipt into your patron’s ticket instead of attaching a ticket PDF
…receive anything. This, we can fix. You and your customer will receive an emailed receipt – with no tickets attached. We cannot fix this. You will receive both your tickets and the emailed receipt. In this case, you are fine, for now. The long term solution is to get away from PDFs altogether. This is what we have done with our latest version of Webtix – 6. Customers get their receipts and tickets on the screen when they complete the sale. This i… Continue reading
Are you or your patrons not receiving email purchase receipts for Webtix sales?
…times and the box office didn’t received them, either. We use Postmark for email services that allows us to keep track of Wintix and Webtix receipts being emailed. What we think happens in a case like this is that there is a hiccup or break in internet communications, like when you are talking on a cell phone and can only hear every other word or the call is dropped. Unfortunately, this is not something we can duplicate. Internet connectivity is b… Continue reading
Posted in Webtix Full License, Webtix Online Ticketing, Webtix Rental, Webtix5, Webtix6
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Is letting patrons retrieve their information in Webtix with their email secure?
…ebtix allows a patron to retrieve their contact information by entering an email address. There is an option you can choose to also make them enter a password. When you subscribe to Webtix, we offer you the option to either turn on or off the password feature. Many of our clients have opted this feature to be turned off because many of their patrons would forget their passwords and/or would cause general confusion. Not knowing or remembering passw… Continue reading