Search Results for: email

Export an email list for email programs like Constant Contact or Mail Chimp

…at can be exported into email programs like Constant Contact or Mail Chimp. You can use mailing list groups to create a list. You can use the First Timers Report to create a list of first time patrons. You can use the Export Email function to create email lists of all kinds. The important thing to remember is although these email programs accept a variety of formats (xls, .xlsx, .csv, .txt for example), you will need to have a clean file for… Continue reading

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How to send patrons a thank you for attending a performance or event

…to email about upcoming shows your jazz lovers may like). You can create email lists to remind patrons their performance is coming up, and much more. Your imagination is your only limiting factor. Here’s how to create an email list for a thank you email: In Wintix, go to Reports | Other reports | Export email. Select the Select by show or performance tab (see screen shot below). Make sure the Output file type is Spreadsheet and that Skip records… Continue reading

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How to email multiple tickets (or all season tickets) purchased by one customer in one email

…do that, but it also requires you email the receipt with the tickets. Here’s what to do: Search for sales records for the customer and open up any one of them Click Print a receipt Choose All sales for (date) Choose To email Check the box Email tix with receipt Click Print the receipt   You will see a preview of each ticket.pdf file Just close the previews as they come up After closing all ticket.pdf previews, the Emailing window… Continue reading

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Not receiving email receipts and PDF tickets?

…now. We can investigate the cause. We are here to help! Because of the complexities of this issue, you may need our expert tech support. When we investigated one instance of this problem, this is what we learned: Some of the email was getting delivered. The emails that are rejected are listed as “soft bounces.” According to the email provider Mandrill that means: Bounces are undeliverable emails. They are generally separated into two… Continue reading

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How to send patrons a reminder about an upcoming show

…to use this time to build and strengthen your relationship with your patrons by reminding them of the upcoming date! In fact, you can create many types of email lists to communicate and market to your patrons. You can create email lists of event types (say, jazz, to email about upcoming shows your jazz lovers may like). You can create email lists of everyone who went to a previous show to thank them, and much more. Your imagination is your only… Continue reading

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Reports from the Export email function in Wintix

…a few ways to use this powerful and versatile tool. How to create an email list using Generate a mailing list | Export email How to send patrons a reminder about an upcoming show How to run a zip code report with the Export Email function Export email addresses for Webtix online sales using Mailing List Helpful queries you can run in Export Email How to access a list of patrons who click “Include me on your email list” in a Webtix order Use Mai… Continue reading

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How to create an email list of people who attended a show or performance

…ry tab and click Export list. Check the check boxes labeled Skip records with a blank email address and Include only records that have opted in if you want a list just for those patrons who have chosen to opt in to receiving emails from your organization. If you want to create an email list of all those who attended a particular show, click the Select by run of a show button, then check the checkbox for the show in the left column (notice all… Continue reading

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If someone opts out of your email list in Webtix, does their email address still go into Wintix?

…That’s a yes! When a patron orders tickets online, they must enter their email address, so it does get added to their customer record in Wintix. If you bring up their record and look at the Phone numbers tab, you will see their email address, but the Opt in to the email list button is UNchecked. That’s where the Include only records that have opted in comes into play when running mailing lists. (See screen shot below.)… Continue reading

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Multiple email addresses for one customer

…For example: yourcustomer@email.com,customerswife@email.com,customersdaughter@email.com (See screen shot below.) Screen shot of emailing screen showing multiple Send To: email addresses… Continue reading

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How to email tickets in Wintix

…icketing.com With Mandrillapp, the ports can be 587, 456 encrypted. Port 25 can be used – but sends the email unencrypted The password is: Xzy4CqdP1GkICHEtlV_nrA The sender and email fields can be whatever you want them to be. See screen shot above for an example. Note: the above items in bold can be copied and pasted one by one into the email form in Wintix. Having trouble emailing tickets in Wintix,… Continue reading

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