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How to add a link to buy tickets online in Facebook

…event 5. Add details about your event and click Create To add a link for tickets to an event you’ve already created, edit your event. Note: This feature is only available for events created from Pages and doesn’t apply to events created from your personal account. When people are on your Facebook event page, they will see a link to click on to buy tickets:… Continue reading

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How to put a coupon on a ticket

…een shot.) See the area in the red rectangle? This is where you can input your verbiage and also copy and paste any logo. If you need any help, here please contact support@centerstage.com…. Continue reading

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Can you set up different promo codes for different seats or sections?

…e code be used for all three sections? Do I need to set up three different codes?“ A: Since the promo code pricing uses the $ as the price code, there is no way to scale the seating chart to allow a particular promo code to only be used on one section. You can add as many promo codes to a show as you’d like, however, any seat that has the $ as an available price code on it, can be purchased at any one of the promo codes you’ve added to the show. I… Continue reading

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What should a bar code scanner display?

…how up in Scantix. If you want to re-scan tickets, you need to reset the scans for a performance. To do this, click on Tools | Bar code scanning report | Reset scans…. Continue reading

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Seating plan or seating plan PDF not displaying correctly?

…sual characters display instead of the normal Wintix characters. This is a code page problem. You are probably missing MS LineDraw, a Microsoft font. To check to see if it is installed on your computer, go to Computer | OS (C:) | Windows | Fonts.   If it is not installed, go to our CSS Dropbox and download it. NOTE: This font must be put in the C:\Windows\Fonts subdirectory. If you need to move it (like from the Downloads subdirectory to the Fonts… Continue reading

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How to print a Webtix single performance report with multi-charts

…Login to your Webtix admin page. (If you don’t remember your login info, please contact our support department.) From the main menu, choose Report for a single performance. Select the show and performance Check the Seating Chart box Click the View the Performance Report button Your report will show all the seating charts attached to the performance. Do a control-A, control-C and you can paste this report in a word processing program.  … Continue reading

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Webtix error: “Sorry, there are no seats remaining. Please check back soon in case of cancellations.”

…Does an online patron get this message even though there are still seats available. Try updating your remaining seats. In Wintix, go to Help | About Wintix Do a right click in the big gray box and click on the Update seats remaining button. See screen shot below:… Continue reading

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What does a sold out performance look like on Webtix?

…When you click on the Purchase button for that performance, the next page displays the following message: “Sorry, there are no seats remaining. Please check back soon in case of cancellations.” If you have any open seats, even house seats, or wheelchair seats, Webtix does not count that as being sold out…. Continue reading

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Can you use Google Analytics with Webtix?

…Yes. Just have your webmaster apply the Google Analytics code to your Webtix page and you can track your patrons…. Continue reading

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Please post your cancellation and returns policy online

…e information to your Show Info and Perf Info tabs in Wintix so they will appear online in Webtix https://help.centerstage.com/2013/09/showinfo-show-info-and-perfinfo-perf-info/ Once you have input your verbiage into one show’s Show Info, Show Info2, etc. and/or Perf Info, Perf Info2, you can copy it from that show and paste it into the other shows to save some time. Here’s how you copy and paste in Wintix: https://help.centerstage.com/2012/08/cut… Continue reading

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