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Search Results for: delete a show
Merging duplicate customer records in Wintix 6
…th another customer record. Click on Yes. Another customer record lookup window will appear. Type in the last name of the customer whose record you would like to KEEP. Double click on the customer record you wish to KEEP and merge information from the deleted record. You should then be able to see the sales history of the deleted customer when you look at the customer history of the record that was kept. Click on the following link to learn how… Continue reading
Wintix update: Multiple performances
…ndow to add multiple performances. Oops – what happens if you make a mistake? You need to remove any incorrect performances. If you have several hundred (or several thousand) performances, this can be a challenge. The way to do it is with the Delete date button. Use shift-click and control-click (standard Windows controls) to select the range of dates that you want to remove. Click on the Delete date button. Then, click on the checkbox, Don’t disp… Continue reading
Authorize.net error 14
…the page below is what you may see. The URL field should be blank. If not, delete the contents of the field and click on the Submit button at the bottom of the page. This should eliminate the Error 14 message. NOTE: A couple of our clients did follow these instructions, however, they still were receiving the Error 14 message when attempting an online transaction in Webtix. We first thought there was a caching problem, but it ended up not being the… Continue reading
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Error: The chart is not the same size as the seating plan. This performance has not been set up correctly.
…e plan are for different layouts. The easiest way to take care of it is to delete the old chart and enter a new (proper) chart, built from the correct plan. Sometimes, that is not possible (like if you have sales done on that chart). Here are the steps: Back up your data. Get a Report |by Show | Single performance and include the seat listings. Print it out. Go to Show | Edit a show | <select the show> | <select the performance> | Edit Date. Check… Continue reading
Working with Seating Plans
…. If some price codes should not be sold for certain locations, you should delete those particular codes from the Valid field for the corresponding seats. For example, if you have a “scaled” house with more than one price zone or if discounted/comp tickets are not to be sold in particular areas, delete the unwanted price codes from the seat’s Valid field. This will prevent anyone from being able to sell that seat at an incorrect price code Prefere… Continue reading
Webtix5 release 2012.02.11
Code modifications include: 1) Enhanced code to warn of missing DELETE MySQL permissions, which is necessary to run Webtix5 correctly. 2) Enhanced admin menu. Added link to Webtix/Wintix Error Log for only “sysadm”. 3) Enhanced the Webtix/Wintix Error Log to list entries most recent first. Added code to warn of lacking MySQL DELETE permissions. Files Updated Since Webtix5 release 2012.02.10: _includes/admn_errorLog.php _includes/admin_login.php _… Continue reading
Account history of a deceased patron
…with the Include only records that have opted in box checked. You can also delete the customer record. That doesn’t delete the record from your database, but instead moves it from the Customer table to the Inactive table. You can then find the customer record and history by searching the Inactive customer table. https://help.centerstage.com/2012/09/06/how-do-i-search-a-customer-by-their-email-address/ https://help.centerstage.com/2015/04/30/custom… Continue reading
Use an existing ticket layout as a special ticket format for a show or recurring show – Wintix 6
…age Software and we’ll give you a hand. If you want to modify the master copy on the server, there are two ways to do it: Re-create the format where it is. Depending on how complicated the format is, this can take awhile. Erase the format. If you click on File | Label and receipt setup | Delete a report or label, you will see a list of files- see sample screen shot below. Select the one you want to delete. That file will be removed from the server… Continue reading
Publicity codes
…e buttons. Complete this entry procedure for all the types of publicity that your organization uses on a regular basis. If you want to delete codes, click the Delete code buttons…. Continue reading
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How to make your seating plan smaller
…t into an “x”. We are taking out Row K in this example. We right click the far left and far right seats and they turn into asterisks. In the window that opens, click in the Status field, hold your left mouse button down and scroll right to highlight everything in that field, then delete and type in a lower case x. Click the Apply the changes button. Go to Plan tools and click Delete records where status=’x’ to remove a row or column. A new window… Continue reading