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Recent Posts
- Wintix/Mintix update 11/11/24
- Wintix update 10/3/24
- Use a separate URL for each class and/or special program
- Can Google Analytics or Facebook Pixel be used to track just one single event on our Webtix shopping cart?
- How to back date to the previous build of Wintix
- Emailing setup instructions for Postmark – Wintix 6
- How to run a report that shows you who is sitting in what seats
- How to make a reservation
- Webtix Customization Instructions
- How to set up minimum number of tickets purchased
Category Archives: Webtix Full License
Patrons aren’t receiving email confirmations when they purchase tickets
Contact your domain registrar The most common problem we see is that the “PTR record” needs to be established. PTR records resolve IP addresses into hostnames. The explanation is here. Basically, the ISPs check the return email address. That address … Continue reading
Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix5, Desktop Software, Wintix5, Tickets
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Why is my seating chart showing up for one performance and not another?
One of our Webtix users told us that a multi-chart they were using for online sales showed up fine online for one performance but not another. This is what we told them: You need to go to Show | Edit … Continue reading
Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix5, Seating Plans & Charts
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Email error message
A Wintix user was getting an error message every time a patron purchased a ticket online. There was an error while attempting do deliver your message with [Subject: “Admin Copy – Purchase Receipt – Emmylou Harris”] to (her email address). … Continue reading
Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix5, Authorize.net
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Good information about House Seats
Whether on the seating plan or seating chart, a character 249, 232, 248, 254 are characters that Wintix and Webtix understand as available seats and patrons can purchase whether in house or online. Once a particular character is replaced with … Continue reading
How to put promotional seats on sale – before the public gets to them
Used for pre-sales or for members of a fan club who need a reward Enter the show, dates, times, prices. Enter the special prices you want available as promotional codes. You can have as many promotional codes as you want. … Continue reading
Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix5, Desktop Software, Wintix5
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Authorize.net error 87
If you are selling tickets online with Webtix, make sure your merchant services provider sets you up with an e-commerce account. Case in point, one of our Webtix full license customers changed providers and wasn’t set up with an e-commerce … Continue reading
Can you add a hyperlink to an email receipt?
Yes, you can add a link to your receipt, even though it is a PDF. It depends on the PDF reader that the patron who receives the email is using whether the link is ‘clickable.’ The pdf file should recognize … Continue reading
Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix5, Desktop Software, Wintix5
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Are your confirmation emails being blocked?
A customer wrote to us about confirmation emails being blocked: In addition to addressing individual rejections I also subscribe to services such as emailreg.org which authenticates and verifies email senders and provides whitelists for email servers and ISPs. However, one … Continue reading
Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License
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Can you run a report to see how many seats were sold with promo codes you used?
Currently, there isn’t a report designed that will pull the promotional code field into it. However, you can get a .dbf file or a spreadsheet file showing promotional codes that were used for online purchases. In Wintix, go to: Mailing … Continue reading
Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix5, Desktop Software, Wintix5, Reports
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Almost sold out performance? Tell customers about other performances in Webtix
A Wintix/Webtix user had almost sold out for an upcoming performance, so they took the show off sale for online purchases. They still had some seats available for other performances, but they wanted the patrons to call the box office … Continue reading
Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Desktop Software, Wintix5
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