Author Archives: Peggy Dillon

CSS communications during the Coronavirus outbreak

Below are links to a series of emails Center Stage Software is sending to our clients during the Coronavirus crisis in lieu of our regular newsletter. These links concern Wintix operations and tools that can help box office operations during … Continue reading

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Exchanging tickets for a different performance

If you are cancelling a sale at point of sale, clicking on the Cancel button only takes you out of the sale, but does NOT actually cancel the entire transaction and place it into the Cancelled Sales Graveyard. (We will … Continue reading

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How to exchange seats in Wintix 6

Go to   Sales | Sales Records | Search by: (you can search by sale number, customer name, etc.). We will discuss how to exchange seats in the same performance and, then, how to exchange seats to a different performance. How … Continue reading

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How to exchange seats in Wintix 5

Go to   Sales | Sales Records | Search by: (you can search by sale number, customer name, etc.). We will discuss how to exchange seats in the same performance and how to exchange seats to a different performance. How to … Continue reading

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Add new price categories in Wintix 6

NOTE: Wintix 5 users will find instructions in this post about adding a new show in Wintix 5. Go to Show | Edit a show and click the Run of show prices button. This is the Run of show prices window. … Continue reading

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How to create a “holding, exchange, voucher” show for paid tickets that will be exchanged at a later date

This will most often occur in cases of family emergency or unexpected cancellation of a show.   In a case like this it is better to move the patron’s tickets to a holding show. The income from their purchase will … Continue reading

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How to do a refund for a Wintix/Webtix credit card transaction more than 120 days old

If the transaction is more than 120 days old, log into authorize.net and click Contact us. Click Support cases. Under Manage Support Cases, click Apply for Expanded Credit Capabilities. At this point, follow the online instructions. If you need help, … Continue reading

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How to add a payment to an existing sales record (GA)

Say someone buys another ticket and you need to add money into the existing transaction so it can be in same payment record. PLEASE NOTE: This is to add a payment for an event with general admission (GA). If the … Continue reading

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How to add a payment to an existing sales record – reserved seats

Say someone buys another ticket and you need to add money into the existing transaction so it can be in same payment record. PLEASE NOTE: This is to add a payment for an event with reserved seats. If the event … Continue reading

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2020 Newsletters

Here are links to all of the Center Stage Software 2019 newsletters. The links on the left go to the newsletter. The links on the right take you to specific articles in the newsletter. January 2020 How to sell reservations … Continue reading

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