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Recent Posts
Monthly Archives: September 2015
How to add a link to buy tickets online in Facebook
You can add a link to your Webtix page in Facebook so patrons can easily buy tickets from your Facebook page. How do you add a link for tickets to your Page’s event? When you create an event from your … Continue reading
Posted in Tickets, Webtix Full License, Webtix Online Ticketing, Webtix Rental
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How to add someone to a “Do not mail” list
NOTE: This post is about patrons who don’t want to receive physical mail. You could use the “Opt-in’ feature to determine if the customer should receive hard mail or not. If they don’t want emails, then more then likely they … Continue reading
How to put a coupon on a ticket
If you are using a standard laser printer to print tickets, rather than the traditional 2″ x 5½” thermal ticket format, you can customize your ticket by doing the following: In Wintix, click on File | Ticket setup | Windows … Continue reading
Can you set up different promo codes for different seats or sections?
A Wintix user asked us… Q: “We want to offer a BOGO promo code, but we have three differently priced seating sections for the target show. Is there a way to do this? Can one code be used for all … Continue reading
How to run a report for all sales done using a specific promo code
In Wintix: Select Mailing list | Generate a mailing list | Export email Click on the Edit the query tab Check to make sure Spreadsheet is selected as your Output file type You will need to copy and paste the … Continue reading
When modifying a ticket format, does a Windows dialogue box, titled ‘Open Picture’ appear?
When modifying a ticket format, a Windows dialogue box, titled Open Picture appears. Here is what’s happening and what to do about it. Go to File| Ticket Setup| Windows Printer Setup Wintix is looking for a graphic (image/logo) that was … Continue reading
EMV Credit Card Terminals and why the world is not going to end
EMV terminals represent a change in the way things are done. Card issuers are starting to take security seriously. There will be advantages but mostly for the card issuers. Hardware suppliers will be happy selling the new terminals. Banks will … Continue reading
What should a bar code scanner display?
The answer shows up when you edit a sale. Click on the Display seat list button. Then, click on the Show bar codes button. You will see what the bar code should be: Practice goes a long way to alleviating … Continue reading
Seating plan or seating plan PDF not displaying correctly?
Occasionally, we will hear from a Wintix user who is having the ASCII characters that make up the status of a seat in Wintix display incorrectly. They may see this message when trying to view a PDF of a seating … Continue reading
Posted in Desktop Software, Seating Plans & Charts, Wintix 6, Wintix5
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A sales error occurred saving data for customer-id ‘XX’. ERROR:Credit-Card Processing Failure – Payment was for less than required sale order amount. Please contact the box-office.
If you get this message, it means an online patron paid the incorrect amount. So, how do you find out who customer -id XX is? For our example, we’ll use customer-id48 In Wintix, click on Mailing list | Customer Lookup … Continue reading
Posted in Desktop Software, Reports, Webtix Full License, Webtix Online Ticketing, Webtix Rental, Webtix5, Wintix5
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