How to return seats and do a refund for a credit card sale

(Last Updated On: July 1, 2021)

Go to Sales | Sales records | Search by sale number, customer name, etc. and bring up the sale you want to credit.
Go to the Tickets tab | Return seats.
The Removing selected seats window will appear.
Choose the seats you want to return.
- Note: Ctrl-click and Shift-click will allow you to select multiple seats
Click on Return It.

A yellow window, giving you the difference in the paid amount, minus the amount being refunded, will appear.
Click on #2 – Add another sales record for the $______ (refund amount).

Another yellow window will appear, Adding another record for sale _______.
The New payment type will be Paid by card. The Keep the original card number box will be checked. The payment amount will appear as a negative. The Balance due will appear as a negative number.

Click on Add the sale.
This will create a sale record for that customer with a total sale of $0.00 and a Total Paid amount of $ -________ (a negative amount).
The original sale will show a total sale of $0.00 and a payment of $_________ (a positive amount).
Together, the two sales balance each other out.
You will need to go to your payment gateway (Authorize.net, etc.) and manually do a void for that sale if it was done the same day as the original sale.
If the original sale was done on a previous day, you will need to manually do a refund.
Currently, Wintix does not interface with your payment gateway for credits or voids. That feature is being developed to adhere to the strict PCI regulations that are constantly changing.