Monthly Archives: March 2011

How to add “Duplicate” to your default ticket format

If you need to print a ticket that has already been printed, you can add the word “duplicate” to the ticket to avoid confusion. Go to File | Ticket setup | Windows printer setup. This will bring up the Label … Continue reading

Posted in Desktop Software, Printers/Tickets, Tickets, Wintix5 | Tagged | Leave a comment

How to download an update to Wintix 5

To update Wintix: Go to – Help | About Wintix (the date of the build is in the gray section) Click on Download update and follow the prompts. NOTE:  If you see a message DynaZip Unzip warning – a file … Continue reading

Posted in Desktop Software, General Information, Wintix5 | Tagged , | Leave a comment

Button for today’s sales is default instead of all sales

Go into a regular sale, check the button beside “All Shows On Sale”, then cancel out of that sale. Go to File>Initialization and click on “Save Settings”. Close Wintix, open it back up and that should solve the problem. (See … Continue reading

Posted in Desktop Software, Wintix5 | Tagged | Leave a comment

Email a receipt for a phone order

In the sales record, click “Print a receipt,” then select the “to email” button. Simple as that!  

Posted in Desktop Software, Tickets, Webtix Full License, Webtix Online Ticketing, Webtix Rental, Wintix5 | Tagged | Leave a comment

How to trace a credit card that was mistakenly charged more than once for a sale

A patron’s credit card had been charged more than once for the same ticket. Here is how to locate the erroneous transaction. The first thing to do is to edit each of the sales and run an audit trail by … Continue reading

Posted in Accounting, Credit Card Processing, Desktop Software, Webtix Full License, Webtix Online Ticketing, Webtix Rental, Wintix5 | Tagged | Leave a comment

Setting up different printers for tickets and reports

Keep the default printer as your laser jet.  When you print reports, the reports will be printed directly to your laser jet.  You won’t have to switch from printer to printer.  When printing tickets, you should already be set up … Continue reading

Posted in Datamax printer setup, Desktop Software, Printers/Tickets, Tickets, Wintix5 | Tagged | Leave a comment

Avoid leaving a single ticket left in a row

Click on the check box labeled: “Allow Webtix to move the seat choices.” See screen shot below:

Posted in Webtix Full License, Webtix Online Ticketing, Webtix Rental | Tagged | Leave a comment

Troubleshooting credit card errors

Are your patrons experiencing errors on Webtix? Check your Wintix credit card log: While in Wintix, click on Reprts | By Day | Credit card log. (See screen shot below.) If the report is for today, leave the starting and … Continue reading

Posted in Credit Card Processing, Webtix Full License, Webtix Online Ticketing, Webtix Rental | Tagged | Leave a comment

Customers’ credit cards won’t go through on Webtix

If you are using Webtix rental and patrons tell you that their credit card would not go through when they tried to purchase tickets online, make sure your “transaction key” has not been changed. That is one of the key … Continue reading

Posted in Credit Card Processing, Webtix Online Ticketing, Webtix Rental | Leave a comment

Add a sale number to your ticket format

Go to File | Ticket setup | Windows printer setup. The Label Designer appears. Click on the Report controls button (the button showing a hammer) and that will bring up your Report controls toolbar. Click on the ab icon located … Continue reading

Posted in Printers/Tickets, Tickets | Leave a comment