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Recent Posts
Monthly Archives: March 2011
How to add “Duplicate” to your default ticket format
If you need to print a ticket that has already been printed, you can add the word “duplicate” to the ticket to avoid confusion. Go to File | Ticket setup | Windows printer setup. This will bring up the Label … Continue reading
How to download an update to Wintix 5
To update Wintix: Go to – Help | About Wintix (the date of the build is in the gray section) Click on Download update and follow the prompts. NOTE: If you see a message DynaZip Unzip warning – a file … Continue reading
Button for today’s sales is default instead of all sales
Go into a regular sale, check the button beside “All Shows On Sale”, then cancel out of that sale. Go to File>Initialization and click on “Save Settings”. Close Wintix, open it back up and that should solve the problem. (See … Continue reading
Email a receipt for a phone order
In the sales record, click “Print a receipt,” then select the “to email” button. Simple as that!
Posted in Desktop Software, Tickets, Webtix Full License, Webtix Online Ticketing, Webtix Rental, Wintix5
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How to trace a credit card that was mistakenly charged more than once for a sale
A patron’s credit card had been charged more than once for the same ticket. Here is how to locate the erroneous transaction. The first thing to do is to edit each of the sales and run an audit trail by … Continue reading
Setting up different printers for tickets and reports
Keep the default printer as your laser jet. When you print reports, the reports will be printed directly to your laser jet. You won’t have to switch from printer to printer. When printing tickets, you should already be set up … Continue reading
Posted in Datamax printer setup, Desktop Software, Printers/Tickets, Tickets, Wintix5
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Avoid leaving a single ticket left in a row
Click on the check box labeled: “Allow Webtix to move the seat choices.” See screen shot below:
Posted in Webtix Full License, Webtix Online Ticketing, Webtix Rental
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Troubleshooting credit card errors
Are your patrons experiencing errors on Webtix? Check your Wintix credit card log: While in Wintix, click on Reprts | By Day | Credit card log. (See screen shot below.) If the report is for today, leave the starting and … Continue reading
Posted in Credit Card Processing, Webtix Full License, Webtix Online Ticketing, Webtix Rental
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Customers’ credit cards won’t go through on Webtix
If you are using Webtix rental and patrons tell you that their credit card would not go through when they tried to purchase tickets online, make sure your “transaction key” has not been changed. That is one of the key … Continue reading
Add a sale number to your ticket format
Go to File | Ticket setup | Windows printer setup. The Label Designer appears. Click on the Report controls button (the button showing a hammer) and that will bring up your Report controls toolbar. Click on the ab icon located … Continue reading
Posted in Printers/Tickets, Tickets
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