Categories
- Accounting
- American Disabilities requirements for ticketing
- Authorize.net
- Central Box Office
- Coronavirus information
- Credit Card Processing
- Datamax printer setup
- Datamax printers
- Desktop Software
- Donations
- E-commerce
- FGL printer setup
- FundRaiser Software
- General Information
- Gift cards
- GoDEX
- Internet connectivity
- Just for fun
- Newsletters
- Printers/Tickets
- Reports
- Scanning
- ScanTix
- Season package/season tickets
- Seating Plans & Charts
- Security
- Stripe
- Tickets
- Uncategorized
- Updates – Webtix
- Updates – Wintix
- Video tutorial
- Webinar
- Webtix Full License
- Webtix Online Ticketing
- Webtix Rental
- Webtix5
- Webtix6
- Wintix 6
- Wintix5
Tags
-
Recent Posts
Search Results for: back door
Benefits of scanning using Center Stage Software’s Scantix
…nique bar code, ensuring the ticket is not fraudulent. When scanned at the door, the tickets are checked for the following: Is this the correct performance? Has the ticket been previously scanned in? Tickets can be scanned out if the patron wishes to leave. “Ticket info” function in Scantix displays the customer’s name, date and time they purchased the ticket, and which seats they bought. If the bar code is unable to be scanned by the camera or ha… Continue reading
How to set a default time for a performance to go off sale while ADDING a show
Do you have people coming to the door to buy tickets after the performance has started but Wintix has already taken the tickets off sale? By default, the off sale time in Wintix show settings (Show | Edit a show | Edit date | On and Off sale tab) is set to go off sale at show time. That is the default time that is set when you add a performance date to a show. You have the opportunity to change that in two places: 1. When you add the date and tim… Continue reading
How do you correct a sale that was sold in a wrong price category?
A customer reported that a couple of at-the-door tickets were attributed to the wrong price category (although the price was the same) and wanted to know how to find and fix that for accounting purposes. This is how you do that: Go to Reports | By Day | Sales – choose your date range for when the sales were done. When the Report by day for all sales screen comes up, click on the option All records, then click on Custom report format, which makes… Continue reading
Are there potential problems with print at home tickets?
…t). In turn, the patron brings his/her cell phone with the ticket saved onto the cell phone and gets scanned at the door…. Continue reading
Posted in Desktop Software, Printers/Tickets, ScanTix, Tickets, Wintix5
Tagged tutorial
Leave a comment
Maintenance for your thermal printer
…keep the label compartment of your printer clean and dust free. Never use an improper tool on your printhead to remove a stuck label, if applicable. If necessary, adjust media guides when changing media widths. Always keep the media door of the printer closed to ensure that dust and foreign material does not get on the media roll and subsequently dragged under the printhead. Here are links to what can cause the printhead to fail: Material buildup… Continue reading
Thermal printer printhead failure – physical damage
…onsider the environment of printing area. Is it dusty or dirty? Is printer door closed all of the time? Consider the supplier of the media for this application. Sometimes label and ribbon manufacturers vacuum off their products during processing, sometimes this is not done properly. When using this kind of media it is imperative to clean the printhead at least after each 10,000” of printing. Follow recommended cleaning routines using alcohol or Da… Continue reading