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Category Archives: Webtix Full License
How to prevent a seating chart from showing up online
If you need to use a seating chart for auditing or scanning purposes, but do not want your online patrons to be able to choose seats on the chart, do the following: Go to Show | Edit a show | … Continue reading
Posted in Webtix Full License, Webtix Online Ticketing, Webtix Rental, Webtix5
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How to add a link to buy tickets online in Facebook
You can add a link to your Webtix page in Facebook so patrons can easily buy tickets from your Facebook page. How do you add a link for tickets to your Page’s event? When you create an event from your … Continue reading
Posted in Tickets, Webtix Full License, Webtix Online Ticketing, Webtix Rental
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A sales error occurred saving data for customer-id ‘XX’. ERROR:Credit-Card Processing Failure – Payment was for less than required sale order amount. Please contact the box-office.
If you get this message, it means an online patron paid the incorrect amount. So, how do you find out who customer -id XX is? For our example, we’ll use customer-id48 In Wintix, click on Mailing list | Customer Lookup … Continue reading
Posted in Desktop Software, Reports, Webtix Full License, Webtix Online Ticketing, Webtix Rental, Webtix5, Wintix5
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How to run a Webtix report that shows how many seats are sold in a seating chart
Need for someone who doesn’t have Wintix installed to see which seats are open and which seats are sold for a performance? First, they will need access to the Webtix admin site. Go to Tools | Password | Edit the … Continue reading
Patron charged too many time for online purchase but there is no sale?
A Webtix user reported: “A customer called me today stating she ordered tickets online and that she was charged the amount of the ticket seven times. When I looked into it, I show no order from her, although I do … Continue reading
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Gift certificates sold as “vouchers”
A Wintix user is selling gift certificates as “vouchers” which can be redeemed for any show. There were a couple of thing they wanted to be able to do: They wanted patrons to redeem them online. This can be set … Continue reading
Posted in Desktop Software, Webtix Full License, Webtix Online Ticketing, Webtix Rental, Webtix5, Wintix5
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How to print a Webtix single performance report with multi-charts
Login to your Webtix admin page. (If you don’t remember your login info, please contact our support department.) From the main menu, choose Report for a single performance. Select the show and performance Check the Seating Chart box Click the … Continue reading
Does a Webtix customer get a notification when their credit card is declined?
If the sale doesn’t go through, there will be no Webtix email notification nor will the box office receive any email notification. What does happen is if the credit card is invalid or is declined, the online patron will get … Continue reading
Posted in Credit Card Processing, Webtix Full License, Webtix Online Ticketing, Webtix Rental, Webtix5, Webtix6
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How to prevent Webtix from moving seats
Webtix will move patrons seat choices in order to prevent having one empty seat in the middle of a row. If you do not wish Webtix to do this, you can change the settings by performance or globally (more on … Continue reading
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Add form choices (formchoices) to the showinfo3 tab
Form choices (a little drop down menu) are extremely useful for allowing patrons to choose all manner of things when they make a purchase online. Here are a few examples: Which shows they want to see from a season package … Continue reading
Posted in Desktop Software, Webtix Full License, Webtix Online Ticketing, Webtix Rental, Webtix5, Webtix6, Wintix 6, Wintix5
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