Category Archives: Webtix5

Webtix5 software information. Sell tickets or register for events online.

A sales error occurred saving data for customer-id ‘XX’. ERROR:Credit-Card Processing Failure – Payment was for less than required sale order amount. Please contact the box-office.

If you get this message, it means an online patron paid the incorrect amount. So, how do you find out who customer -id XX is? For our example, we’ll use customer-id48 In Wintix, click on Mailing list | Customer Lookup … Continue reading

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How to run a Webtix report that shows how many seats are sold in a seating chart

Need for someone who doesn’t have Wintix installed to see which seats are open and which seats are sold for a performance? First, they will need access to the Webtix admin site. Go to Tools | Password | Edit the … Continue reading

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Patron charged too many time for online purchase but there is no sale?

A Webtix user reported: “A customer called me today stating she ordered tickets online and that she was charged the amount of the ticket seven times. When I looked into it, I show no order from her, although I do … Continue reading

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Gift certificates sold as “vouchers”

A Wintix user is selling gift certificates as “vouchers” which can be redeemed for any show. There were a couple of thing they wanted to be able to do: They wanted patrons to redeem them online.  This can be set … Continue reading

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How to print a Webtix single performance report with multi-charts

Login to your Webtix admin page. (If you don’t remember your login info, please contact our support department.) From the main menu, choose Report for a single performance. Select the show and performance Check the Seating Chart box Click the … Continue reading

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Does a Webtix customer get a notification when their credit card is declined?

If the sale doesn’t go through, there will be no Webtix email notification nor will the box office receive any email notification. What does happen is if the credit card is invalid or is declined, the online patron will get … Continue reading

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Webtix error: “Sorry, there are no seats remaining. Please check back soon in case of cancellations.”

Does an online patron get this message even though there are still seats available. Try updating your remaining seats. In Wintix, go to Help | About Wintix Do a right click in the big gray box and click on the … Continue reading

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How to prevent Webtix from moving seats

Webtix will move patrons seat choices in order to prevent having one empty seat in the middle of a row. If you do not wish Webtix to do this, you can change the settings by performance or globally (more on … Continue reading

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“An error occurred while trying to report this transaction to the merchant”

Do your Webtix patrons get this Authorize.net message: An error occurred while trying to report this transaction to the merchant. An e-mail has been sent to the merchant informing them of the error. The following is the result of the … Continue reading

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This is what an HTML ticket in the purchase receipt looks like

If your Webtix patrons are not receiving the ticket PDF as an attachment to their email receipt, we can build an HTML ticket in the receipt. In the example below, you’ll see the Webtix transaction and the tickets the patrons … Continue reading

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