Category Archives: Webtix5

Webtix5 software information. Sell tickets or register for events online.

Are you or your patrons not receiving email purchase receipts for Webtix sales?

This happened to one of our clients. Four patrons didn’t receive their Webtix receipt on two different days and times and the box office didn’t received them, either. We use Mandrill for email services and checked the log and discovered … Continue reading

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Can you schedule/unschedule reports to be emailed to a specific person on a specific day (Wintix/Webtix 5)?

Yes – if you have Webtix. It is done through Webtix admin.php. First, you will need to make sure that you or the person to receive the reports is in the list of permissions in Wintix. (There are links after … Continue reading

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Patrons not able to complete Webtix purchase?

A Wintix user reported his his patrons were able to access Webtix, but when it was time to submit their credit card onto the PayPal payment form, they saw the message in the screen shot below. Our customer thought Webtix … Continue reading

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How to prevent a seating chart from showing up online

If you need to use a seating chart for auditing or scanning purposes, but do not want your online patrons to be able to choose seats on the chart, do the following: Go to Show | Edit a show | … Continue reading

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A sales error occurred saving data for customer-id ‘XX’. ERROR:Credit-Card Processing Failure – Payment was for less than required sale order amount. Please contact the box-office.

If you get this message, it means an online patron paid the incorrect amount. So, how do you find out who customer -id XX is? For our example, we’ll use customer-id48 In Wintix, click on Mailing list | Customer Lookup … Continue reading

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How to run a Webtix report that shows how many seats are sold in a seating chart

Need for someone who doesn’t have Wintix installed to see which seats are open and which seats are sold for a performance? First, they will need access to the Webtix admin site. Go to Tools | Password | Edit the … Continue reading

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Patron charged too many time for online purchase but there is no sale?

A Webtix user reported: “A customer called me today stating she ordered tickets online and that she was charged the amount of the ticket seven times. When I looked into it, I show no order from her, although I do … Continue reading

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Gift certificates sold as “vouchers”

A Wintix user is selling gift certificates as “vouchers” which can be redeemed for any show. There were a couple of thing they wanted to be able to do: They wanted patrons to redeem them online. ┬áThis can be set … Continue reading

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How to print a Webtix single performance report with multi-charts

Login to your Webtix admin page. (If you don’t remember your login info, please contact our support department.) From the main menu, choose Report for a single performance. Select the show and performance Check the Seating Chart box Click the … Continue reading

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Does a Webtix customer get a notification when their credit card is declined?

If the sale doesn’t go through, there will be no Webtix email notification nor will the box office receive any email notification. What does happen is if the credit card is invalid or is declined, the online patron will get … Continue reading

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