Category Archives: Webtix Rental

This is software as a service. We host your data and allow you to rent Webtix5 for $2 a day. All you need is an internet connection.

Webtix sales: shipping address versus billing address

If someone orders through Webtix and wants to send a gift, it is necessary to provide a shipping address if it is different than the billing address. How does Webtix handle this? Webtix does not capture the shipping address from … Continue reading

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How to set the maximum number of tickets that can be bought online in one price category

Go to Show | Edit a show | <name of show> Click on the Internet options button You can set the maximum number of tickets in the top field up to 9999.

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Are you or your patrons not receiving email purchase receipts for Webtix sales?

This happened to one of our clients. Four patrons didn’t receive their Webtix receipt on two different days and times and the box office didn’t received them, either. We use Mandrill for email services and checked the log and discovered … Continue reading

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Patrons not able to complete Webtix purchase?

A Wintix user reported his his patrons were able to access Webtix, but when it was time to submit their credit card onto the PayPal payment form, they saw the message in the screen shot below. Our customer thought Webtix … Continue reading

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How to prevent a seating chart from showing up online

If you need to use a seating chart for auditing or scanning purposes, but do not want your online patrons to be able to choose seats on the chart, do the following: Go to Show | Edit a show | … Continue reading

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How to add a link to buy tickets online in Facebook

You can add a link to your Webtix page in Facebook so patrons can easily buy tickets from your Facebook page. How do you add a link for tickets to your Page’s event? When you create an event from your … Continue reading

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A sales error occurred saving data for customer-id ‘XX’. ERROR:Credit-Card Processing Failure – Payment was for less than required sale order amount. Please contact the box-office.

If you get this message, it means an online patron paid the incorrect amount. So, how do you find out who customer -id XX is? For our example, we’ll use customer-id48 In Wintix, click on Mailing list | Customer Lookup … Continue reading

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Patron charged too many time for online purchase but there is no sale?

A Webtix user reported: “A customer called me today stating she ordered tickets online and that she was charged the amount of the ticket seven times. When I looked into it, I show no order from her, although I do … Continue reading

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Gift certificates sold as “vouchers”

A Wintix user is selling gift certificates as “vouchers” which can be redeemed for any show. There were a couple of thing they wanted to be able to do: They wanted patrons to redeem them online. ┬áThis can be set … Continue reading

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Does a Webtix customer get a notification when their credit card is declined?

If the sale doesn’t go through, there will be no Webtix email notification nor will the box office receive any email notification. What does happen is if the credit card is invalid or is declined, the online patron will get … Continue reading

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