Category Archives: Printers/Tickets

Find information on printers and tickets

Got a paper jam in your Practical Automation (PA) printer?

One of our clients reported the ticket stock has become hung in the output tray of her PA printer. It appeared a ticket(s) was jammed in the cutter area. The blades seemed to be in a somewhat locked manner due … Continue reading

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How to clean Practical Automation printheads

Here are three videos that will teach you how to: Remove the printhead for cleaning Clean the printhead Replace the printhead after cleaning

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Is the font size too big to print on your ticket format or reports?

This happened to a couple of Wintix users. It had nothing to do with Wintix or with their printer driver. The font size was too big on reports or to print on tickets. In the example below, the font size … Continue reading

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Want to change the location that prints on tickets?

Go to Show | Edit a show and highlight the performance date. Enter the new information in the Theatre and Location fields. The new text will display on the ticket.

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How to fix a STF that reverted to a default layout

A Wintix user reported their master ticket setup reverted to some old or default version of their ticket layout that is not correct. Their ticket set up was a Special Ticket Format (STF) so we instructed them to go to: … Continue reading

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What is a Special Ticket Format (STF) and when would I use it?

You don’t need to¬† create and use a Special Ticket Format (STF) unless the ticket for that show will be different from the default ticket. So, when would you use a STF? If the show has a logo that is … Continue reading

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How to add leading zeroes on tickets

NOTE: This post is intended for internal use only. A Wintix user needed to print tickets in quantities greater than 10,000 tickets. They also needed to number them with a 4 digit number. They wanted to print numbers from 00001 … Continue reading

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Printer drivers and set up instructions

About two thirds of our tech support deals with printers In fact, many printing problems can be solved with downloading an updated printer driver. Here are links to download drivers for commonly used printers from Datamax, Boca, Practical Automation and … Continue reading

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Cannot print reports due to “Group Footer 4 band too big” message

You need to change your computer’s default printer. In Wintix, sending a report To printer prints the report to your Windows default printer. The most common area for trouble here is that the ticket printer has been set as the … Continue reading

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“Error 2059: Unhandled Structured Exception”

When trying to print a default ticket format, or a special ticket format, if you receive this error: “Error 2059: Unhandled Structured Exception” … … That means your printer codes are not being recognized by Wintix, or haven’t been set … Continue reading

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