Category Archives: Internet connectivity

The connections to the data 5 server goes down for two hours Saturday due to DNS attacks

By Bruce Rowe, CSS head programmer It looked like it was going to be a quiet Saturday. There was beautiful fall weather outside. A couple of short emails were waiting to be read and answered. Several pleasant programming projects were … Continue reading

Posted in Internet connectivity | Tagged | Leave a comment

Get an SSL certificate for free

Let’s talk about LetsEncrypt.org You have seen the little ‘lock’ that an SSL certificate gives you. For instance, any time you go to Google.com, you will see a lock followed by https://www.google.com. It means the site is secure. It means … Continue reading

Posted in Internet connectivity | Tagged | Leave a comment

What do I do if the internet goes down and I can’t sell tickets?

If Center Stage Software is hosting your Wintix, you need an internet connection to access it in real time. So how do you sell tickets if the internet goes down? Unfortunately, that can happen, but, fortunately, it rarely does. There … Continue reading

Posted in Desktop Software, Internet connectivity, Webtix5, Webtix6, Wintix 6, Wintix5 | Tagged | Leave a comment

Was a credit card “not approved” but charged anyway through Authorize.net?

There might have been a break in the communication between your computer and Authorize.net.  Authorize.net may have received the communication to charge the card, but your ISP may have had a slight interruption so that Authorize.net could not communicate back … Continue reading

Posted in Accounting, Credit Card Processing, Desktop Software, Internet connectivity, Wintix5 | Tagged | Leave a comment

Authorize.net outage caused incomplete Wintix and Webtix purchases: Hard Error line 343

On October 10, 2014, Center Stage Software learned that some patrons of our customers were unable to complete a purchase through Webtix because of an outage at Authorize.net. In addition, because of this outage, some clients were unable to sell … Continue reading

Posted in Authorize.net errors, Credit Card Processing, Internet connectivity, Webtix Online Ticketing, Webtix Rental, Webtix5 | Tagged | Leave a comment

The Joyent Outage 5/27/14

The afternoon of May 27th was rather quiet. That was, until our phones started ringing constantly. The people calling were our customers and they were all saying the same thing, “Webtix is down.” We checked and sure enough, Webtix was … Continue reading

Posted in Desktop Software, Internet connectivity, Wintix5 | Tagged | Leave a comment

More ways to test a slow internet connection

Your internet connection may be suffering from “bandwidth constriction” c the connectivity between your internet connection and the various carriers may have changed. There are two places to check this: Broadband Reports & Internet Pulse. Broadband Reports is the most … Continue reading

Posted in Desktop Software, Internet connectivity, Webtix Full License, Webtix Online Ticketing, Webtix Rental, Webtix5, Webtix6, Wintix5 | Tagged | Leave a comment

How to diagnose a sluggish, slow system that stops responding or times out

Is your system or network slow or sluggish? Does it stop responding or time out? Could there be a problem with your internet speed? There are several things to check for in a diagnosis: Are you using 32 bit or … Continue reading

Posted in Desktop Software, Internet connectivity, Webtix Full License, Webtix Online Ticketing, Webtix Rental, Webtix5, Wintix5 | Tagged | Leave a comment