Category Archives: Wintix5

Wintix5 software information. Sell tickets or register for events with ease in your box-office.

How to do a partial exchange for reserved seats

(Click here to learn how to do a partial exchange for general admission [GA] seats.) Say a customer purchased multiple tickets to one performance on Webtix. They want to change the date attending for one of the people in their … Continue reading

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Did you accidentally delete a customer record?

A Wintix user told us that an employee accidentally marked an account for deletion that was full of history. Since she didn’t know about that, she used the “remove accounts marked for deletion” tool and the patron was deleted. Read … Continue reading

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How to create a mailing list from old shows

Perhaps you want to create a mailing or email blast to everyone who came to your shows last year – or to those who just came to a certain show or shows. There are two ways to do this. You … Continue reading

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Season package show cancelled after there have been sales?

Although there could be various reasons this could happen, we have one Wintix user who had the following situation. No matter the reason for the cancellation, many of the instructions below will be applicable to rectifying the situation. They made … Continue reading

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How to remove a donation from a cancelled sale

A client of ours had a duplicate sale that also had a donation. When they cancelled the duplicate sale, the duplicate donation was still in the sale and in reports, even though they tried to delete it. In this case, … Continue reading

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How do you do a cash back in Wintix?

One of our Wintix users had a patron who was buying a group of tickets with a pre-filled out check that ended up being more than the amount she owed. They needed to accept the check but give her cash … Continue reading

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What’s the difference between the account number and customer ID?

An account number is used to link sales records with customer records – and that’s about it. Best of all, everyone understands an account. Everyone knows how sales records can be attached to a customer based on the account field. … Continue reading

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How to export a mailing list without including the hyphen in the zip code field

The best way to do this is: Go to Mailing list | Generate a mailing list | Export email. Choose the Text file (CSV type) radio button. NOTE: Select the CSV type if you are sending the mailing list to a … Continue reading

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Having trouble printing or emailing? Check your printer cable

Some things we take for granted like cable connections.  Mainly because we never consider a wire might just stop firing due to a bad connection. One of our Wintix users was having issues with both printing and emailing. They looked … Continue reading

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Wintix updates February 2017

Blank publicity codes will show in the Publicity report. What this feature does is allow our customers to see if anyone is using blank publicity codes. Then, they can correct them. You can send a report to any kind of … Continue reading

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