Category Archives: Wintix5

Wintix5 software information. Sell tickets or register for events with ease in your box-office.

What is “value” field for in the price categories?

The short answer is that if you haven’t needed it before you probably don’t need to worry about it now. The longer answer is that the value field breaks down a price over several different shows. It was originally created … Continue reading

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How to do a partial exchange for a general admission (GA) seat

(Click here for instructions on how to do a partial exchange for reserved seats.) If you want to do a partial exchange for a GA show: Open the original sale record. Click on the Tickets tab. Reduce the number of … Continue reading

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The initialization Options 2 tab – Wintix 5

Go to File | Initialization | Options 2 tab. Here are the choices you’ll find: Use 48 price codes This gives you the option to use all the included price codes. Print a receipt while selling tickets? Using this option … Continue reading

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How to do a partial exchange for reserved seats

(Click here to learn how to do a partial exchange for general admission [GA] seats.) Say a customer purchased multiple tickets to one performance on Webtix. They want to change the date attending for one of the people in their … Continue reading

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Did you accidentally delete a customer record?

A Wintix user told us that an employee accidentally marked an account for deletion that was full of history. Since she didn’t know about that, she used the “remove accounts marked for deletion” tool and the patron was deleted. Read … Continue reading

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How to create a mailing list from old shows

Perhaps you want to create a mailing or email blast to everyone who came to your shows last year – or to those who just came to a certain show or shows. There are two ways to do this. You … Continue reading

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Season package show cancelled after there have been sales?

Although there could be various reasons this could happen, we have one Wintix user who had the following situation. No matter the reason for the cancellation, many of the instructions below will be applicable to rectifying the situation. They made … Continue reading

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How to remove a donation from a cancelled sale

A client of ours had a duplicate sale that also had a donation. When they cancelled the duplicate sale, the duplicate donation was still in the sale and in reports, even though they tried to delete it. In this case, … Continue reading

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How do you do a cash back in Wintix?

One of our Wintix users had a patron who was buying a group of tickets with a pre-filled out check that ended up being more than the amount she owed. They needed to accept the check but give her cash … Continue reading

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What’s the difference between the account number and customer ID?

An account number is used to link sales records with customer records – and that’s about it. Best of all, everyone understands an account. Everyone knows how sales records can be attached to a customer based on the account field. … Continue reading

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