Category Archives: Wintix 6

Seats still reserved but the sales record says zero (0) tickets

Correct this issue by doing the following: Find the sales record. On the General tab, click on the Display seat list button. Make sure all seats are listed. If all seats are listed, click OK and go to the Tickets … Continue reading

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How to quickly add a new API login for all computers using Wintix

Do you have Wintix installed on more than one computer? If you need to input a new API login for credit card processing, you can make sure it’s on everyone’s computers in a snap! As long as you have the … Continue reading

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Email a receipt from Wintix after a sale (Wintix 5 and 6)

When Webtix sales are complete, the online patron will see their receipt in their browser, and the receipt will also be  automatically emailed. If you make the sale in-house, you can choose to email the tickets when the transaction is … Continue reading

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How to get a zip code count

Want to see where your patrons are coming from so you can geographically target them for marketing purposes? Go to  Reports | Other reports | Zip code count. Here is an example of what you will see in Wintix 5. Wintix … Continue reading

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Are you “missing” a customer in Wintix?

Trying to find a customer record in Wintix? You know they should be there but you just can’t find them. IMPORTANT: Wintix will look for an EXACT match between what you have entered originally and what you have entered when … Continue reading

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Are your “Seats remaining” greater than your “Total capacity”?

An odd thing happened to one of our Wintix users.  They noticed the show information showed more seats remaining than the total capacity available. Here is the way to fix it: Go to Show | Utilities | Update charts from … Continue reading

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How to change your Wintix password

If you are a Wintix user and your administrator wishes you to enter a password to be able to access the program, they will assign you one initially. It’s nice to be able to change your password to one you … Continue reading

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“Buy Tickets” button link should read “https” NOT “http”

If you have not done so already, please make sure that the quick link/buy tickets button that takes your patrons to your Webtix site is updated to read “https” instead of “http.” In other words, if your “buy tickets” button … Continue reading

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Oversell tickets to general admission (GA) event?

What happens when someone accidentally oversells a performance with general admission (GA) tickets? Can you prevent it? Let’s look at the example below. The show allowed someone to purchase more tickets than were available during an  online sale (see red … Continue reading

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Is your Wintix email being sent but not received?

This happened to some Wintix users who informed Center Stage Software about it. We got in touch with Mandrill, which is the email server we use for Wintix and Webtix emails. Mandrill reported back that the emails were received, sent, and … Continue reading

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