Category Archives: Desktop Software

Box-office software for your desktop.

Has your email address that you use to send Webtix receipts and tickets been reported as spam?

You may not even be aware that the email address you use for Webtix receipts and tickets has been blacklisted. What you may be experiencing is that your patrons aren’t receiving their receipts, sales don’t appear to go through, or … Continue reading

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What is “value” field for in the price categories?

The short answer is that if you haven’t needed it before you probably don’t need to worry about it now. The longer answer is that the value field breaks down a price over several different shows. It was originally created … Continue reading

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How to have a special discounted price for a limited time or one day only – Wintix 6

A deal can seem especially exciting if it’s something available for only a short time – like a one-day sale. During the winter holiday season, there are a lot of time-sensitive deals like Black Friday or Cyber Monday happening, but … Continue reading

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How to do a partial exchange for a general admission (GA) seat

(Click here for instructions on how to do a partial exchange for reserved seats.) If you want to do a partial exchange for a GA show: Open the original sale record. Click on the Tickets tab. Reduce the number of … Continue reading

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The initialization Options 2 tab – Wintix 5

Go to File | Initialization | Options 2 tab. Here are the choices you’ll find: Use 48 price codes This gives you the option to use all the included price codes. Print a receipt while selling tickets? Using this option … Continue reading

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How to navigate through report pages in Wintix

Most of the reports in Wintix can be sent to a PDF, where it is easy to page through multiple report pages. If you want to run your report to the screen, though, you may not see a menu to … Continue reading

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How to do a partial exchange for reserved seats

(Click here to learn how to do a partial exchange for general admission [GA] seats.) Say a customer purchased multiple tickets to one performance on Webtix. They want to change the date attending for one of the people in their … Continue reading

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Did you accidentally delete a customer record?

A Wintix user told us that an employee accidentally marked an account for deletion that was full of history. Since she didn’t know about that, she used the “remove accounts marked for deletion” tool and the patron was deleted. Read … Continue reading

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How to create a mailing list from old shows

Perhaps you want to create a mailing or email blast to everyone who came to your shows last year – or to those who just came to a certain show or shows. There are two ways to do this. You … Continue reading

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Season package show cancelled after there have been sales?

Although there could be various reasons this could happen, we have one Wintix user who had the following situation. No matter the reason for the cancellation, many of the instructions below will be applicable to rectifying the situation. They made … Continue reading

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