Category Archives: Authorize.net

Authorize.net error 33 (email is required)

ERROR AIM 33 (Email is required) Are your patrons getting this error when they are trying to buy tickets online through Webtix? Are you seeing it when testing to see if your Webtix shopping cart is processing credit cards? Here … Continue reading

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How to ensure you get notifications from Authorize.net

Like any other technology company, Authorize.net will occasionally experience server outages and other situations. If you use Authorize.net as your internet payment gateway, you need to make sure you have signed up to get important notifications and other  communications. This … Continue reading

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What is Hard Error 112 Line 347

A Wintix user was manually inputting a credit card when they received an error message after entering the number and clicking Okay. The browser would not return anything except “404.” Wintix returns, “Invalid result.” These errors are rare. They occur … Continue reading

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Authorize.net error when trying to do a refund for a Webtix sale

Do you get the following Authorize.net error message when you are trying to do a Webtix refund in Authorize.net: “Error. An unanticipated error occurred while processing this request. Please click your browser’s Back button to return to the previous page.”? … Continue reading

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Authorize.net outage caused incomplete Wintix and Webtix purchases: Hard Error line 343

On October 10, 2014, Center Stage Software learned that some patrons of our customers were unable to complete a purchase through Webtix because of an outage at Authorize.net. In addition, because of this outage, some clients were unable to sell … Continue reading

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Error 39: The supplied currency code is either invalid, not supported, not allowed for this merchant or doesn’t have an exchange rate.

One of our Canadian clients has set up Authorize.net as a payment gateway.  When running a non US credit card to pay for tickets, the following error was displayed: Error 39: The supplied currency code is either invalid, not supported, … Continue reading

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Is the security code (CAPTCHA) not appearing correctly on your Authorize.net check out page?

There is an option in the Authorize.net settings that requires customers to fill in a CAPTCHA or Security Code – your patrons must type in the code to prove they are humans and not ‘bots’. Here’s how to check that … Continue reading

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Authorize.net error messages explained

Got an error message from Authorize.net and not sure what it means? Authorize.net has a webpage devoted to explaining all of them: Simply type the error number into a box and the page will tell you what it is. Here … Continue reading

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ERROR:Credit-Card Processing Failure – The transaction has been declined because of an AVS mismatch. The address provided does not match billing address of cardholder.

  One of our clients reported this error with a Webtix order. When this happens, your online patron will also receive this error message. Generally, the patron will resubmit the credit card with the correct billing address. If the online … Continue reading

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Email error message

A Wintix user was getting an error message every time a patron purchased a ticket online. There was an error while attempting do deliver your message with [Subject: “Admin Copy – Purchase Receipt – Emmylou Harris”] to  (her email address). … Continue reading

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