Author Archives: Peggy Dillon

Oversell tickets to general admission (GA) event?

What happens when someone accidentally oversells a performance with general admission (GA) tickets? Can you prevent it? Let’s look at the example below. The show allowed someone to purchase more tickets than were available during an  online sale (see red … Continue reading

Posted in Wintix 6, Wintix5 | Tagged | Leave a comment

“These tickets were already printed… are you sure you want to print again?”

Have you ever gone into a Webtix sale and tried to print a ticket only to have a pop up warn you “These tickets were already printed… are you sure you want to print again?” You’ve never printed these tickets … Continue reading

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Is your Wintix email being sent but not received?

This happened to some Wintix users who informed Center Stage Software about it. We got in touch with Mandrill, which is the email server we use for Wintix and Webtix emails. Mandrill reported back that the emails were received, sent, and … Continue reading

Posted in Desktop Software, Wintix 6, Wintix5 | Tagged | Leave a comment

How to ensure you get notifications from Authorize.net

Like any other technology company, Authorize.net will occasionally experience server outages and other situations. If you use Authorize.net as your internet payment gateway, you need to make sure you have signed up to get important notifications and other  communications. This … Continue reading

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Scantix

Working in conjunction with Wintix, ScanTix provides a method to scan tickets at an event using portable hand-held (browser capable) scanners, tablets, laptops, or even bar-code scanning cell phones. Supported Devices (requires working camera) iPad iPhone iPod Touch Required iOS … Continue reading

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Important updates on Google Analytics Data Retention and the General Data Protection Regulation (GDPR)

Center Stage Software received the following email 4/11/18 from Google regarding Google Analytics. Dear Google Analytics Administrator, Over the past year we’ve shared how we are preparing to meet the requirements of the GDPR, the new data protection law coming … Continue reading

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Make your email receipt into your patron’s ticket instead of attaching a ticket PDF

There has been an issue with delivery of ticket PDFs as attachments to an email that will only continue to grow. If you are using Wintix 5, we highly recommend that you start telling your patrons that their email receipt … Continue reading

Posted in Tickets, Webtix Online Ticketing, Webtix5, Webtix6 | Tagged | Leave a comment

How to refresh your browser, and clear your cache and cookies in Google Chrome

When you use a browser, like Chrome, it saves some information from websites in its cache and cookies. If something has been updated – like information on your Webtix page – you may need to refresh your browser to see … Continue reading

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Run a single performance report without the report running hundreds of pages

This is especially for you Wintix 6 users out there! Wintix 6 now puts these nice shaded boxes around each sales record on the report. The problem is that if you need to print the report, it could well make … Continue reading

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W as a price code or a wheelchair symbol

A Wintix/Webtix user was concerned about seats that looked available in-house… … but not online… They were concerned that it might create a double sale. Their concerns were unfounded as Wintix will not allow a double sale to happen. What … Continue reading

Posted in Desktop Software, Seating Plans & Charts, Webtix Online Ticketing, Wintix 6, Wintix5 | Tagged | Leave a comment