Monthly Archives: October 2016

The connections to the data 5 server goes down for two hours Saturday due to DNS attacks

By Bruce Rowe, CSS head programmer It looked like it was going to be a quiet Saturday. There was beautiful fall weather outside. A couple of short emails were waiting to be read and answered. Several pleasant programming projects were … Continue reading

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Get an SSL certificate for free

Let’s talk about LetsEncrypt.org You have seen the little ‘lock’ that an SSL certificate gives you. For instance, any time you go to Google.com, you will see a lock followed by https://www.google.com. It means the site is secure. It means … Continue reading

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Is the zip code entered for a customer for the wrong city?

When you first enter a customer into Wintix, go to Mailing list | Add a new name The Customer information window appears. Enter the customer information. Note that Wintix has automatically assigned an account number. When you enter the street … Continue reading

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How to add permanent House Seats

A Wintix user asked, “If I modify a seating plan, and select a few seats as permanent House Seats, when I press the Update all shows using that plan button, will it select the seats even if they are already … Continue reading

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How to do multiple sales under one patron’s account

The example below assumes you have already input the patron’s name information and have chosen the number of tickets and, for reserved seats, you have already chosen the seats. Under the Payment tab, choose the credit card pay type. In … Continue reading

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How to run a credit card log report in Wintix 5 & 6

Go to Reports | By day | Credit card log. Below is how it looks in Wintix 5: In Wintix 6, there is another option to run a credit card log for one sale: This report is generated by Authorize.net.  … Continue reading

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How to run a report for how many tickets are sold during a particular time period

Go to Report | By day | Sales report. Choose the starting date and ending date.  Notice, you can select just active sales, oldsales, or both. You also have a variety of other choices of things to include on the … Continue reading

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What to do if your show changes from GA to reserved seats

What should you do if you’ve already sold GA (general admission) tickets and now it’s been decided that the seats will be reserved. Make a copy of the show, rename it something like “Show Title” Reserved Seats, and attach the … Continue reading

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How to choose and print comp tickets from a seating plan in a reserved seating show

For choosing seats on a seating chart and designating the seat as a complimentary, you can do this two ways. NOTE: For simplicity, we recommend the use of the zero on the seating chart (which is the default comp symbol) … Continue reading

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Want to change the location that prints on tickets?

Go to Show | Edit a show and highlight the performance date. Enter the new information in the Theatre and Location fields. The new text will display on the ticket.

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