Monthly Archives: July 2016

Are the number of seats in your seating chart incorrect?

One of our clients was altering her ticket codes in one of her seating charts. Her seating plan was 524 seats, but she noticed her seating chart said she had 525. We don’t know exactly what caused it, but this … Continue reading

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How to set up your show in Wintix to sell tickets in Webtix

When you are editing a show, click on the Internet options button. A new window will appear, click on the Domains button. Make sure  Domain = Internet (type in Internet if it’s not in there already). Check mark the appropriate … Continue reading

Posted in Webtix Full License, Webtix Online Ticketing, Webtix Rental | Tagged | Leave a comment

Amazon error log Data 5 server crash 7-23-16

Mary Z. from Amazon emailed: I have copied part of the MySQL error log (below) from your RDS instance showing the problem that MySQL was hitting attempting to restart. The RDS Database Engineer started MySQL in “innodb_force_recover=3” and recommends to … Continue reading

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How do I turn on “Require passwords” in Wintix?

In Wintix, go to File | Initialization | click on the Require passwords check box. Once the  Require passwords checkbox is checked, click on the Save Settings button. When selected, all users will have to login to Wintix with a … Continue reading

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How do I know which version of Internet Explorer (IE) I have?

Open up Internet Explorer Click on Help | About Internet Explorer And there it is!

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How to quickly change prices for multiple shows

A Wintix user told us their board of directors raised ticket prices for the coming year, but  they had already entered all the price categories and old prices into Wintix. This is what we told them to do: If only … Continue reading

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How to fix a STF that reverted to a default layout

A Wintix user reported their master ticket setup reverted to some old or default version of their ticket layout that is not correct. Their ticket set up was a Special Ticket Format (STF) so we instructed them to go to: … Continue reading

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What is a Special Ticket Format (STF) and when would I use it?

You don’t need to  create and use a Special Ticket Format (STF) unless the ticket for that show will be different from the default ticket. So, when would you use a STF? If the show has a logo that is … Continue reading

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How to remove seats from a seating plan

Double click on the first seat you want to remove. You will see the following screen, showing the data (row, section, seat number, etc.) for that seat. Remove all data from all fields. The Data for this seat window should … Continue reading

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How to add leading zeroes on tickets

NOTE: This post is intended for internal use only. A Wintix user needed to print tickets in quantities greater than 10,000 tickets. They also needed to number them with a 4 digit number. They wanted to print numbers from 00001 … Continue reading

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