Monthly Archives: June 2016

System requirements for the full Webtix Module

If you want to do it yourself, you need a LAMP stack and a static IP. You need Apache 2, PHP 5 and MySQL5. You must be able to bring up the default web page from a browser. A residential … Continue reading

Posted in Webtix Full License, Webtix Online Ticketing | Tagged | Leave a comment

Printer drivers and set up instructions

About two thirds of our tech support deals with printers In fact, many printing problems can be solved with downloading an updated printer driver. Here are links to download drivers for commonly used printers from Datamax, Boca, Practical Automation and … Continue reading

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How to get a report on the history of a patron: number of seasons and total of sales

Here is how to run a report to see the names, addresses, emails, dollar amount sold for season ticket subscribers. Go to Reports | By show | Season ticket Choose From Mainsale (which are your current season packages) Check or … Continue reading

Posted in Desktop Software, Reports, Wintix 6, Wintix5 | Tagged | Leave a comment

Add or install Wintix 6 to a new workstation

Download the Wintix6Setup.exe by saving the following file to your computer: https://www.dropbox.com/s/him46gkkultj6t2/Wintix6Setup.exe?dl=0 Download the ODBC connector for mysql by clicking one of the following links:If your OS (Operating System) is 32bit:https://www.dropbox.com/s/lgwynnlh7wsulgs/mysql-connector-odbc-5.1.8-win32.msi?dl=0 If your OS is 64bit: https://www.dropbox.com/s/0y2g6hao4igtdn0/mysql-connector-odbc-5.1.8-winx64.msi?dl=0 Run the mysql-connector-odbc-5.1.8-(win32 … Continue reading

Posted in Desktop Software, Wintix 6 | Tagged | Leave a comment

How to get a report for purchases beyond the current fiscal year

To get the report for tickets purchased and monies collected for future performances beyond the current fiscal, run the following report in Wintix: Click on Reports | by Day | Show for a day (The starting date and ending date … Continue reading

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How to run a report that shows only “special prices”

Are you offering a special price? Maybe it is a promotional price of $0 (zero dollars) you’ve set up or a promo code that includes a discount. You can run a report to see only those tickets. Go to Report … Continue reading

Posted in Accounting, Desktop Software, Wintix5 | Tagged | Leave a comment

If your MySQL service on your computer gets stopped due to a Windows update, or for any other reason, here is how to re-start MySQL

Wintix depends on MySQL to run. MySQL is where all the data, custom reports and ticket formats get stored. It has to be running in order to use Wintix and Webtix. Rarely, after a Windows update, or for some other … Continue reading

Posted in Desktop Software, Wintix 6, Wintix5 | Tagged | Leave a comment

Cannot print reports due to “Group Footer 4 band too big” message

You need to change your computer’s default printer. In Wintix, sending a report To printer prints the report to your Windows default printer. The most common area for trouble here is that the ticket printer has been set as the … Continue reading

Posted in Desktop Software, Reports, Tickets, Wintix5 | Tagged | Leave a comment