Monthly Archives: January 2016

Error message – “You must choose some seats to proceed”

Are any of your Webtix customers getting this message and not able to complete their online purchase? It could be that they are using an older version of Internet Explorer (IE). Add verbiage on your website to say something like … Continue reading

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Already selling tickets and the venue changes?

A Wintix user was already selling tickets to a show when the venue was changed to a larger one. The instructions below are specific to that particular case, but all you need to do to make them work for you … Continue reading

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Payment types – Wintix 6

Wintix has unlimited payment types available for you to define to meet your needs. These payment types also define any service charges you wish to assign. There are eight parts to each payment type: Pay type –  the name of … Continue reading

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Balance due showing up as $0 (zero) in a sale before payment is made?

Go to File | Payment types and check to see that 1.00 is entered for each payment type in the Multiplier column. The multiplier default is 1.00. Please do NOT change this. The multiplier is used for exchange rates for … Continue reading

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Wintix updates 10/26/15 to 1/5/16

Here is a list of important Wintix updates made between 10/26/15 and 1/5/16: 10/26/15 Removed the credit card expiration date from the Daily reports. Authorize.net was not returning a meaningful answer. This unexpected data was confusing people when it was … Continue reading

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How to access your Webtix administrative site

NOTE: Please replace the “X” below with the correct information. The “tixXX” is your server and XXXXX is your Webtix page name. Go to https://tixXX.centerstageticketing.com/sites/XXXXX/admin.php Type in the login and password that was set up in the adding a clerk … Continue reading

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Is there a delay when you print tickets?

Here is what to do: On your computer, go to your devices and printers area of Windows. Once you click on Devices and Printers, you will see a listing of printers. Right click on the printer and choose Printer properties. … Continue reading

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Color graphic on ticket is fuzzy or grainy when printing on a GoDEX printer

If you have a 300 dpi printer, the graphic or logo should print clearly.  You may need to get a better digital logo designed.  Show the graphic or logo to your designer and find out if you can get a … Continue reading

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Updated seating charts not showing on all workstations?

A Wintix user reported: I just made a change to price codes on a seating plan. I updated all charts that are based on the map. On the same computer that I made this change, I can see the new … Continue reading

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How to print a test ticket in Wintix

Here are simple instructions about how to print a test ticket in Wintix once your printer device and driver have been installed on your operating system, as well as in Wintix: Click on File | Ticket setup. Click on the … Continue reading

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