Monthly Archives: November 2015

Think a sale is fraudulent? You may be the victim of credit card theft

One of our customers noticed some completed Webtix sales that seemed suspicious. One of the customer’s names was Regerg Wefwefewf and another was Efwefw Ewfwe According to Bruce Schneier, a renowned cryptographer, computer security, and privacy specialist, this is a … Continue reading

Posted in Credit Card Processing, Webtix Full License, Webtix Online Ticketing, Webtix5, Webtix6 | Tagged | Leave a comment

Are you or your patrons not receiving email purchase receipts for Webtix sales?

This happened to one of our clients. Four patrons didn’t receive their Webtix receipt on two different days and times and the box office didn’t received them, either. We use Mandrill for email services and checked the log and discovered … Continue reading

Posted in Webtix Full License, Webtix Online Ticketing, Webtix Rental, Webtix5, Webtix6 | Tagged | Leave a comment

Exchanging seats when a seat is upgraded

First, click here to learn how to return the seat and exchange it for a different one. Now, here are the next steps since the seat has been upgraded and more money is owed. Click on the seats that you … Continue reading

Posted in Desktop Software, Wintix5 | Tagged | Leave a comment

Can you schedule/unschedule reports to be emailed to a specific person on a specific day?

Yes – if you have Webtix. It is done through Webtix admin.php. First, you will need to make sure that you or the person to receive the reports is in the list of permissions in Wintix. (There are links after … Continue reading

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Patrons not able to complete Webtix purchase?

A Wintix user reported his his patrons were able to access Webtix, but when it was time to submit their credit card onto the PayPal payment form, they saw the message in the screen shot below. Our customer thought Webtix … Continue reading

Posted in Webtix Online Ticketing, Webtix Rental, Webtix5, Webtix6 | Tagged | Leave a comment

Having an after-party or other special event?

There are a couple of ways to sell tickets to an event such as an after party. You can add a price category that includes a ticket, plus the party. You can set up a new show with a title … Continue reading

Posted in Desktop Software, Wintix 6, Wintix5 | Tagged | Leave a comment

Run a sales report in Wintix 5 – by show or by day

Let’s run some reports to show yourself all the good work you’ve been doing! First we will run a report for a show we have sold, Hello Dali. Then, we will run a report of all of today’s sales. By … Continue reading

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Select and sell a season package in Wintix 5

The directions below are for both pre-assigned packages and flex passes. Go to Sales | Season package sale. The Season package sale window appears. To sell pre-assigned season packages: The list box on the left shows all available season packages. The … Continue reading

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Sell a regular ticket with Wintix 5

Want to watch a video on how to sell a ticket? Go here. Go to Sales | Regular sale. The Selling a ticket window appears: *Note the four tabs across the top of the window. These tabs indicate the steps … Continue reading

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Edit a show in Wintix 5: The Performance Setup Window

The Performance Setup Window has five important tabs that determine many facets of how and when your show is sold, the prices available, and how it displays. Here is a description of what you will find on each tab. The … Continue reading

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