Monthly Archives: September 2015

How to add a link to buy tickets online in Facebook

You can add a link to your Webtix page in Facebook so patrons can easily buy tickets from your Facebook page. How do you add a link for tickets to your Page’s event? When you create an event from your … Continue reading

Posted in Tickets, Webtix Full License, Webtix Online Ticketing, Webtix Rental | Tagged | Leave a comment

How to add someone to a “Do not mail” list

NOTE: This post is about patrons who don’t want to receive physical mail. You could use the “Opt-in’ feature to determine if the customer should receive hard mail or not.  If they don’t want emails, then more then likely they … Continue reading

Posted in Desktop Software, Wintix 6, Wintix5 | Tagged | Leave a comment

How to put a coupon on a ticket

If you are using a standard laser printer to print tickets, rather than the traditional 2″ x 5½” thermal ticket format, you can customize your ticket by doing the following: In Wintix, click on File | Ticket setup | Windows … Continue reading

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Can you set up different promo codes for different seats or sections?

A Wintix user asked us… Q: “We want to offer a BOGO promo code, but we have three differently priced seating sections for the target show. Is there a way to do this? Can one code be used for all … Continue reading

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How to run a report for all sales done using a specific promo code

In Wintix: Select Mailing list | Generate a mailing list | Export email Click on the Edit the query tab Check to make sure Spreadsheet is selected as your Output file type You will need to copy and paste the … Continue reading

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When modifying a ticket format, does a Windows dialogue box, titled ‘Open Picture’ appear?

When modifying a ticket format, a Windows dialogue box, titled Open Picture appears.  Here is what’s happening and what to do about it. Go to File| Ticket Setup| Windows Printer Setup Wintix is looking for a graphic (image/logo) that was … Continue reading

Posted in Printers/Tickets, Tickets | Tagged | Leave a comment

EMV Credit Card Terminals and why the world is not going to end

EMV terminals represent a change in the way things are done. Card issuers are starting to take security seriously. There will be advantages but mostly for the card issuers. Hardware suppliers will be happy selling the new terminals. Banks will … Continue reading

Posted in Accounting, Desktop Software, Wintix5 | Tagged | Leave a comment

What should a bar code scanner display?

The answer shows up when you edit a sale. Click on the Display seat list button. Then, click on the Show bar codes button. You will see what the bar code should be: Practice goes a long way to alleviating … Continue reading

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PDF not displaying correctly?

Do you get this message when trying to view a PDF seating plan or report generated in Wintix? “Cannot find or create the font ‘MS LineDraw.’ Some characters may not display or print correctly.” If you are using an older … Continue reading

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A sales error occurred saving data for customer-id ‘XX’. ERROR:Credit-Card Processing Failure – Payment was for less than required sale order amount. Please contact the box-office.

If you get this message, it means an online patron paid the incorrect amount. So, how do you find out who customer -id XX is? For our example, we’ll use customer-id48 In Wintix, click on Mailing list | Customer Lookup … Continue reading

Posted in Desktop Software, Reports, Webtix Full License, Webtix Online Ticketing, Webtix Rental, Webtix5, Wintix5 | Tagged | Leave a comment